Lead a passionate team committed to delivering exceptional member experiences
Drive lending growth whilst building strong community connections to help members achieve their goals
Grow a successful local business while making a genuine difference in your community
At IMB Bank, we believe banking is about people.
Every day, we help our members achieve important life milestones, whether that's buying a home, growing a business, saving for the future, or improving their financial wellbeing.
We're looking for a customer-focused
Branch Manager
who combines strong lending expertise with proven leadership capabilities.
As a key member of our Retail Network leadership team, you'll create an outstanding customer experience, support your team to succeed, and help grow our presence within the Canberra community.
About the Role
This is a hands-on "lender leader" role where you'll be responsible for growing a successful local business by leading a high-performing team while making a genuine difference in your community.
Responsibilities include:
Drive lending growth, build referral networks and create exceptional member outcomes
Managing the loan process from completing loan interviews, processing applications through to assessment and approval
Being prepared to serve member needs how they want to engage with IMB; including local face to face members, digitally driven interactions and phone calls.
Generating new lending opportunities through proactive business development activities
Leading, coaching and developing a small team to achieve lending, deposit, service, business and employee growth objectives
Creating a positive, customer-focused culture that helps more members achieve home ownership




Proactively identifying opportunities to support members and small businesses with lending and broader banking solutions
Building relationships with members, referral partners, local businesses and community networks
Managing day-to-day branch operations and ensuring compliance with regulatory and risk requirements
Working collaboratively with colleagues across the broader IMB network to deliver positive outcomes for members
About You
You are a relationship builder, lending specialist and people leader who is passionate about helping members succeed.
Proven experience in achieving lending growth and writing and managing residential home loans from application to settlement
Leadership experience with a strong track record of coaching, motivating and developing teams
Experience within banking, financial services, or a customer-focused environment
A genuine passion for customer service and building long-term relationships
Strong business development and networking skills
Excellent communication and interpersonal skills
A proactive approach to identifying opportunities and supporting business growth
Sound understanding of operating within a regulated workplace.
Why IMB?
For more than 145 years, IMB Bank has been helping our members and communities be better off.
As a member-owned organisation, we're committed to creating positive experiences for our members while supporting our people to grow and thrive.
Benefits include:
Great training and onboarding
Genuine career pathways and professional development opportunities
A supportive culture that promotes diversity, inclusion and wellbeing
Designated wellbeing days
Friendly and collaborative team environment
Product concessions
Purchased annual leave
#J-*****-Ljbffr

📌 Branch Manager; Canberra City
🏢 Imb Bank
📍 Canberra