12 Sep
|
Officeworks
|
Melbourne
12 Sep
Officeworks
Melbourne
Officeworks is seeking a strategic and customer-obsessed Continuous Improvement Manager to lead transformational initiatives across our Customer Contact Centre, enhancing the customer experience, improving operational efficiency and shaping the future of our service delivery.
Reporting to the Head of Customer Operations, you will identify opportunities across end-to-end journeys and drive a robust CI roadmap with automation, AI, self-service, and partnerships to deliver value and resolve complex
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📌 Customer Experience Transformation Lead (Ci & Ai) (Melbourne)
🏢 Officeworks
📍 Melbourne