AO3 Business Support Officer
Construction & Maintenance Division
Hourly Rate: $***** per hour + superannuation
QLD Government chance
Initial contract from 21/09/2026 – 01/01/2027 + likely ongoing contract
About the Role
We are recruiting for a large QLD Government Department, who are seeking a customer-focused administration professional who thrives in a fast-paced environment.
You will play a key role in delivering efficient business support services, managing correspondence, maintaining records, and ensuring customer enquiries are handled professionally and within required timeframes.
This position offers the chance to work within a performance-driven environment while contributing to a collaborative and supportive team culture.
Key Responsibilities
Deliver high-quality customer service to a broad range of stakeholders.
Manage incoming and outgoing correspondence including calls and emails.
Maintain accurate records and information within business systems.
Prepare and compile documents, reports, registers and administrative records.
Support the maintenance and continuous improvement of procedures and manuals.
Liaise effectively with internal stakeholders, external customers and suppliers.




Assist with general administrative duties and business support activities such as data entry, inbox management, project administration etc.
Escalate or manage enquiries appropriately in the absence of senior staff.
About You
To be successful in this role, you will demonstrate:
Previous experience within an administration or business support role.
Solid customer service and stakeholder engagement skills.
Experience within construction, government, mining, insurance repairs or similar industries is highly regarded.
Proficiency across the Microsoft Office Suite, including Excel.
High attention to detail and accuracy.
Strong written and verbal communication skills.
A proactive, team-oriented approach with the ability to show initiative.
At Empire Group, we value diversity and are committed to equitable recruitment.
We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply.
Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
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📌 Ao3 Business Support Officer (Bundaberg Central)
🏢 empire group
📍 Bundaberg Central