Competitive base salary + Corporate Bonus
Health & Wellness benefits provided + Onsite Parking
Flexible Work Options / Hybrid Work Format
Excellent leadership, mentoring support with ongoing training & development
Work with purpose at a privately-owned company innovating in specialised areas of healthcare and medical devices
Location: Port Melbourne, Victoria
Benefits & Highlights
Competitive base salary + Corporate Bonus
Health & Wellness benefits provided + Onsite Parking
Flexible Work Options / Hybrid Work Format
Excellent leadership, mentoring support with ongoing training & development
Work with purpose at a privately-owned company innovating in specialised areas of healthcare and medical devices
Location: Port Melbourne, Victoria
With a key focus on customer excellence, you will work in a fast-paced team that requires analytical thinking and meticulous attention to detail in all aspects of the Order To Cash (OTC) cycle.
Reporting to the ANZ Customer Service Manager, your duties will include; processing and managing customer orders, handling inbound calls from both external customers (hospitals) and internal staff (sales team), managing consignment orders/returns.
Working in a successful and team-oriented team, you will build and cultivate relationships with customers and work closely with local and national Operations and Sales teams, with touch points across the whole business.
About The Role
Order Management including processing orders
Positive level of understanding of SAP (OTC), or a similar ERP system such as Oracle/JDE
Experience within the healthcare, pharmaceutical or medical industries advantageous




Strong understanding of reverse logistics (preferred but not essential)
Excellent written and verbal communication skills
Exceptional customer service skills, with a customer centric mindset
Self-motivated, accountable with a positive attitude
Intermediate/Advanced level user of MS Office, including Outlook
A keen eye for detail with great organisational and planning skills
Able to commit to a rotating shift roster - ranging from 8am - 6pm
You thrive in a fast-changing environment, and you don't shy away from going the extra mile both for your team and customers
About You
Minimum of 2 years in a Customer Service role required
Strong analytical and problem solving skills as you'll be resolving issues with stock/orders/revenue and purchasing etc
Proven ability to collaborate across internal teams to resolve issues
Good IT proficiency across the Microsoft Office package and ideally SAP or similar systems.
About Arthrex
Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics.
With a corporate mission of Helping Surgeons Treat Their Patients BetterTM, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year.
We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.
Arthrex Australia & New Zealand is proud to be Great Place to Work® CertifiedTM based on feedback from our dedicated and growing team.
We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity.
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📌 Customer Service Specialist (Melbourne)
🏢 Arthrex
📍 Melbourne