The Learning and Skills Operations Lead is part of the Learning Operations Team within the People Development organisation, reporting to the Head of Learning Operations & Data Insights. Assigned to support Sizewell C, this role provides a visible, on site presence to support the effective delivery of learning and skills at site level.
Based on site at Sizewell C site in Ipswich, you will act as a key point of contact for learners, instructors and other key stakeholders supporting smooth delivery of all skills and learning activities in a complex, fast paced workplace.
This is a key onsite role that is focused on ensuring learning delivery works effectively in practice within a shared multi team delivery model.
You'll be the primary onsite contact for skills and learning queries from learners, facilitators and other stakeholders
Act as the onsite operational lead for learning activity, ensuring issues are identified, managed and resolved in collaboration with key teams
You will provide responsive,



face to face support to resolve queries and issues relating to onsite training delivery, access and learner experience
Build strong relationships with site leadership, operational teams, Organisation Capability, Sizewell C Training and Competency Lead , technical training teams as well as People Development Partners
Ensure a positive and supportive learner experience across all interactions
Represent Learning services onsite, working closely with offsite teams to ensure a joined up and coherent service. You will not undertake logistical support tasks assigned to your offshore Learning Services or other offsite colleagues but operate as a key interface between onsite and central teams, navigating competing priorities and ensuring a good quality of service to Sizewell C
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