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At HARTMANN, we're dedicated to making a difference.
With more than 200 years of experience, HARTMANN is a leading provider of healthcare solutions in Australia and globally.
We are recognised for our commitment to quality and care, delivering products and solutions across hospitals, clinics and home care.
We believe that health empowers people to make a positive difference in the world.
About the Role
We are seeking a driven and commercially focused
Account Manager or Clinical Account Manager
to join our Sales team and manage a portfolio of residential aged care customers across
NSW
.
Working across our wound care, continence management and skin care portfolio, you will be responsible for retaining and growing existing business while identifying and converting current opportunities.
You will build trusted relationships with the people who select, manage and use our products every day, including carers, nurses, clinical leaders, facility managers, procurement teams and senior decision-makers.
Combining strategic account management with practical education and product support, you will help aged care teams achieve positive outcomes for their organisations and the residents in their care.
This opportunity may suit either:
A
Registered Nurse
with demonstrated commercial, sales or business development experience; or
An experienced healthcare
Account Manager
with a strong record of sales performance.
For both pathways, commercial capability and a genuine commitment to improving customer and resident outcomes are essential.
What You'll Be Doing
Territory Sales and Growth
Drive sales and profitability across your NSW territory
Identify, develop and convert new business opportunities within the aged care sector
Retain and grow existing accounts through strategic account management
Develop and execute territory and customer account plans
Maintain an accurate sales pipeline and record customer activity through CRM systems
Use customer and sales insights to support forecasting and territory performance




Customer and Stakeholder Engagement
Build trusted relationships with carers, nurses, clinical leaders, procurement teams, facility managers and senior decision-makers
Engage effectively with both frontline care teams and organisational stakeholders
Understand each customer's clinical, operational and commercial priorities
Position HARTMANN as a knowledgeable, responsive and reliable healthcare partner
Conduct value-based discussions and recommend solutions aligned with customer and resident needs
Coordinate engagement across individual facilities, regional groups and head-office stakeholders
Gather feedback from carers and clinical teams to identify opportunities for improved product use and customer support
Product Education and Support
Deliver practical product education and training to carers, nurses and other members of the aged care team
Tailor education to different audiences, responsibilities and levels of product knowledge
Support product evaluations, implementation activities and ongoing customer adoption
Help frontline teams use wound care, continence management and skin care products confidently and effectively
Build advocacy among carers and clinical teams through practical and responsive support
Use clinical or product expertise to support positive customer, resident and commercial outcomes
About You
You are commercially driven, customer focused and confident building relationships at every level, from frontline carers to senior decision-makers.
You will bring:
Proven commercial or sales experience
Experience in B2B sales, account management or business development
Demonstrated ability to identify, develop and close opportunities




Strong relationship-building and stakeholder-influencing skills
The ability to communicate confidently with frontline care teams and senior stakeholders
A practical, respectful and engaging approach to customer education
Excellent communication, presentation and negotiation capabilities
Strong territory planning, organisation and time-management skills
Confidence using CRM systems and sales data
A proactive, accountable and team-oriented approach
A current driver's licence and the ability to travel across the NSW territory
Clinical Account Manager Pathway
Registered Nurse with current AHPRA registration
Experience in aged care, community care or a related healthcare environment
Previous commercial, sales or business development experience
Knowledge of wound care, continence management or skin care would be highly regarded
Account Manager Pathway
Demonstrated success in healthcare, medical consumables or solution-based sales
Experience working with aged care providers or complex customer organisations
A strong record of growing existing accounts and winning new business
Experience engaging with clinical, procurement and operational stakeholders would be advantageous
Why Join HARTMANN?
This is an opportunity to combine commercial achievement with meaningful work in aged care.
You will join a knowledgeable and cooperative team, represent an established healthcare portfolio and build partnerships that support aged care teams and the residents they care for.
If you are commercially driven, curious and passionate about developing lasting customer relationships, we would love to hear from you.
HARTMANN is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.
Applicants must have full working rights in Australia.
Any offer of employment with HARTMANN will be conditional upon the satisfactory completion of a National Police Check.
If you require reasonable adjustments during the recruitment process, please let us know so we can support your participation.
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📌 Account Manager, Nsw (Sydney)
🏢 Ivf Hartmann Holding
📍 Sydney