RACV Royal Pines Resort | Gold Coast | Casual 3+ shifts week Generous employee benefits discounts on RACV products resorts Join a large trusted Australian brand VIC's largest member-based organisation Great Things Start Here Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape.
Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity Are you ready to join the future of resort hospitality on the Gold Coast?
Are you passionate about hospitality and thrive in a dynamic, guest-focused environment?
The excitement is building on the Gold Coast, as the **** Olympic Games fast approaches.
RACV Royal Pines Resort is entering an exciting new chapter, with significant resort development projects underway and the implementation of innovative guest-facing technologies.
An exciting chance has become available for a Porter/Concierge to join our Front Office team.
As the face of the resort, you'll welcome guests with genuine hospitality and provide outstanding service that helps create unforgettable stays.
This could be just the right role for you?
In this busy and varied role, you will be on your feet and actively utilising your exceptional customer service skills, providing a high standard 5 star service to our guests, ensuring their stay with us is a memorable an enjoyable experience.




You will be motivated and hardworking with the "can do attitude" which will see you thrive in the role.
Your key responsibilities in this role include: Welcome and greet guests entering/leaving the resort Assist guests and large groups at check in/out Monitor and manage traffic flow on resort entrance driveway Arrange bookings, transport, restaurant reservations deliver items to guest rooms Transport and store guest luggage and belongings, lifting heavy items Provide guests with information on the resort facilities, restaurants, services and local Gold Coast events, restaurants and tourism attractions Drive golf carts on property What you'll need to be successful Full availability and flexibility to work a weekly rotating roster between 7am-11pm including evenings, weekends public holidays, eg.
6.30am-2.30pm, 2.30pm-*****pm Hotel porter/concierge experience, in 4-5 star hotel/resort or similar environment Ability to perform physical tasks, including heavy lifting (eg. luggage) and working on your feet Proficient computer skills including MS Office applications + PMS Opera, desirable Exceptional communication and interpersonal skills, with a professional approach to guest interactions both face-to-face and over the phone Attention to detail, organisation, and the ability to manage priorities in a fast-paced environment Positive, self-motivated team player who is confident, friendly, enthusiastic, and thrives in a collaborative hospitality environment Sound knowledge of the Gold Coast region,



combined with problem-solving skills and the ability to confidently handle guest enquiries Hold a valid RSA certificate Qld Drivers Licence, essential Excellent grooming personal presentation We are Offering Casual 3+ shifts week Competitive hourly rate + penalties evenings, weekends public holidays Generous employee benefits discounts on RACV products 10 resorts Healthy team culture + values led organisation Employee of the month awards recognition programs Training, development and career progression opportunities Laundered uniform Complimentary parking onsite The RACV difference Be part of a team who cares.
Back your ambition and find a new career with RACV.
Application process You can learn more about the RACV at careers.racv.com.au Applicants will be required to complete an initial 20-minute AI online chat interview.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success.
We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Submit your CV via the link below.
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📌 Porter (Gold Coast)
🏢 RACV
📍 Gold Coast