Role Purpose
The Non-Production Workplace Manager is responsible for managing and supporting all testing environments (PTEST, STEST, VTEST) used for development, testing, training, and business-as-usual activities.
The Non-Production Environment Manager is responsible for managing and supporting all testing environments (PTEST, STEST, VTEST) used for development, testing, training, and business-as-usual activities.
The Role Ensures These Environments Are
Available and stable
Secure and properly configured
Ready for testing and deployments
Quickly restored when issues occur
This person also coordinates issue triage, manages environment-related risks, and maintains knowledge of how various applications and systems work together.
Required Experience
Technical & Industry Experience
Experience working in large and complex organisations.
Experience in industries such as:
Postal services
Logistics
Transport
Retail
eCommerce
Environment & Release Management
Strong experience managing enterprise test environments.
Experience handling software releases and deployments.
Experience with incident, change, and release management processes.
Stakeholder Management
Ability to work across technical and business teams.
Strong communication and coordination skills.
Experience facilitating issue triage and problem-solving workshops.
Technical Skills
Essential Knowledge
SAP applications
Oracle applications
Microsoft technologies
Application dependencies and integrations
Enterprise environment management
Monitoring & Troubleshooting
New Relic
Sumo Logic
Log analysis and dashboard monitoring
Root cause investigation
Process Knowledge
ITIL Incident Management
ITIL Change Management




ITIL Request Management
ITIL Conflict Management
Qualifications
Preferred Certifications
ITIL Certification
Agile Certification
PMP Certification
Other Project Delivery Certifications
Key Personal Attributes
Process Management
Creates and improves operational processes.
Removes inefficiencies and simplifies ways of working.
Uses data and feedback to improve outcomes.
Relationship Building
Builds trust with diverse stakeholders.
Works effectively across teams.
Resolves conflicts professionally.
Action Orientation
Takes initiative and ownership.
Responds quickly to issues and risks.
Drives action even when information is incomplete.
Digital Mindset
Embraces new technologies.
Uses data and insights to improve decisions.
Promotes digital ways of working.
Results Focus
Delivers high-quality outcomes.
Works through challenges to achieve goals.
Helps remove barriers for others.
Key Responsibilities
Environment Management
Ensure all non-production environments are available, secure, and fit for purpose.
Manage and support test environments throughout the project lifecycle.
Monitor environment health, availability, and performance.
Coordinate environment setup and configuration for projects and testing activities.
Ensure environments comply with security and data protection requirements.




Release & Deployment Management
Plan and coordinate software releases and deployments.
Work with application support teams to deploy code with minimal impact to testing.
Manage release schedules and deployment plans.
Communicate deployment timelines and risks to stakeholders.
Conduct post-release reviews and identify improvement opportunities.
Incident & Issue Management
Lead triage sessions to identify and resolve environment issues.
Troubleshoot complex technical problems across multiple applications.
Coordinate teams to quickly resolve incidents and defects.
Ensure clear communication during outages and service disruptions.
Vendor & Partner Management
Work closely with vendors and suppliers.
Manage vendor support tickets and escalations.
Partner with vendors to adopt new platform features and capabilities.
Coordinate migration activities where required.
Continuous Improvement
Improve environment management processes and governance.
Enhance monitoring, logging, and reporting capabilities.
Drive innovation and adoption of new technologies.
Maintain documentation, standards, and best practices.
Stakeholder Management
Act as the link between:
Development teams
Operations teams
Quality Assurance (QA) teams
Business stakeholders
External vendors
Provide regular updates on environment status, risks, and releases.
Build strong working relationships across teams.
Training & Knowledge Sharing
Create and maintain environment management documentation.
Train teams on release and environment management processes.
Share lessons learned and best practices.
#J-*****-Ljbffr

📌 Environment Manager (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne