Job Description
Are you organised, approachable and passionate about supporting people in your community?
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Northern Rivers Community Gateway is seeking a NILs Loans Officer to join our Financial Inclusion team in Lismore. This is a permanent part-time position working 21 hours across 3 days per week.
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The No Interest Loans Scheme (NILs) provides people on low incomes with access to safe, fair and affordable credit for essential goods and services. As a NILs Loans Officer, you'll work directly with clients to support them through the loan application process and help deliver an important financial inclusion service to our community.
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Lismore, NSW | Permanent Part-Time - 21 Hours per Week (3 Days) | SCHADS Level 2
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About the Role
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As a NILs Loans Officer, you will:
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Conduct loan interviews with clients both face-to-face and remotely.
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Support clients throughout the loan application process, including gathering required documentation and following up on outstanding information.
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Prepare and process loan applications in accordance with program and funding guidelines.
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Maintain accurate client records, case notes and information within program databases.
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Maintain appropriate contact with clients regarding loan repayments in accordance with policies and program guidelines.
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Work collaboratively with the NILs team to meet service delivery and funding targets.
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Liaise with Centrelink and other relevant services when required.
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Promote NILs and other Northern Rivers Community Gateway programs and services.
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Contribute to reporting,



team meetings, supervision and continuous improvement activities.
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About You
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We are looking for someone who is organised, confident communicating with people from a range of backgrounds and committed to providing a respectful and non-judgemental service.
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To be successful in this role, you will have:
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An understanding of the needs of people living on a low income.
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Relevant qualifications and/or experience to undertake the responsibilities of the role.
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Strong organisational skills and the ability to work flexibly, meet deadlines and achieve service targets.
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Valuable communication and interpersonal skills.
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Computer literacy and experience using databases and Microsoft Office programs.
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The ability to work effectively both independently and as part of a team.
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Experience in microfinance, loans or a related field is desirable but not essential.
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What We Offer
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Permanent part-time employment - 21 hours across 3 days per week.
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SCHADS Award Level 2.
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Two weeks of additional paid bonus leave over the Christmas period.
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Salary packaging options available to eligible employees, helping increase your take-home pay.
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A supportive, inclusive and values-driven workplace.
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Ongoing professional development and training opportunities.
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Regular supervision and support.
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The opportunity to make a genuine difference for people experiencing financial disadvantage in our community.
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About Northern Rivers Community Gateway
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Since ****, Northern Rivers Community Gateway has supported disadvantaged and vulnerable people through welfare, financial inclusion, counselling, children's services, health and community capacity-building programs across Northern NSW and the state.
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We are person-centred, values-driven and committed to social justice and the financial and social inclusion of every human being.
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Essential Requirements
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The successful applicant will require:
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A current NSW Driver Licence.
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A satisfactory National Police Check.
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The position is primarily based at 76 Carrington Street, Lismore NSW, with some travel across the NSW Far North Coast and work at other Community Gateway locations potentially required.
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Northern Rivers Community Gateway is an Equal Employment Opportunity employer. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
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For further information about the position, please contact:
n Tommy Brogden Manager for Wellbeing & Inclusion
n Mobile: ************
n Email:
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Applications close Friday, 18 September ****.

📌 Nils Loans Officer (North Lismore)
🏢 Northern Rivers Community Gateway
📍 North Lismore