Job title: Technical Support / Customer Service
Job Summary:
We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support / Customer Service. The primary responsibility of this role is to provide excellent service and support to customers, ensuring their needs are met in a timely and efficient manner.
Skills:
- Excellent communication skills, both verbal and written
- Robust problem-solving abilities
- Ability to work well under pressure in a fast-paced environment
- Knowledge of customer service principles and practices
Responsibilities:
- Answering incoming calls and responding to customer inquiries in a professional manner
- Providing information about products or services offered by the company
- Resolving customer complaints or issues effectively and efficiently
- Processing orders, returns, and exchanges accurately
- Maintaining accurate records of interactions with customers
Qualifications:
- High school diploma or equivalent required
- 1+ years of experience in a customer service role preferred
- Proficiency in Microsoft Office applications
- Ability to work flexible hours, including weekends if necessary
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📌 Technical Support / Customer Service (Melbourne)
🏢 Important Group
📍 Melbourne