Job Description
About the Opportunity
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We're partnering with an innovative AustralianCybersecurity Technology companyspecializing in security awareness and phishing simulation solutions.
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Its platform helps organizations educate employees to recognize and respond to common cyber threats, including phishing, spear-phishing, ransomware, malware and scams. Through measurable and scalable training solutions, the business helps customers strengthen their security culture and reduce human-related cyber risk.
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This is anewly created Customer Success Manager positionwithin the growing mid-market Customer Success Team. You'll manage a portfolio of approximately100 to 120 mid-market customers, building trusted relationships and helping organizations maximize the value of the platform throughout the customer lifecycle.
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The role is ideal for acommercially minded Customer Success Managerwho enjoys building strong customer relationships, driving product adoption, identifying growth opportunities and taking ownership of renewals, retention and customer outcomes.
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What You'll Be Doing
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Manage a portfolioof approximately100 to 120 mid-market customers, typically ranging from200 to 1,000 seats.
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Build trusted relationshipswithsenior and executivestakeholders, acting as astrategic customer advisor.
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Driveproduct adoption, customeroutcomes and ongoingvaluethrough regular engagementand business reviews.
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Help customersdevelop and maturetheir security awarenessprograms, aligning the platformwiththeir business objectives.
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Ownrenewals, retention andaccount growth,



identifying upsell andcross-sell opportunities.
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Collaborate withSales, Onboarding andTechnical teams, providing initial technicalsupport and maintainingaccurate customer activityinSalesforce.
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What We're Looking For
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4+ years' experienceacross Customer Success, Account Management orMid-Market environments.
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Proven track recordmanagingcustomer portfolios, renewalsand commercial expansion.
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Confidence engagingsenior and executivestakeholdersand developing trustedpartnerships.
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Strongconsultative, negotiationand problem-solvingabilities.
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Background inTechnology, SaaS, Cybersecurityor Professional Servicesis highly regarded.
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Comfortable withtechnology platforms, basictroubleshooting and CRMsystems such asSalesforce, with solid organizationand initiative.
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Why Join?
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Salary package ofup to $117k+ Super + $31k Bonus.
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Manage anestablished mid-marketcustomer portfolio.
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Join acollaborative and high-performing Customer SuccessTeam.
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Take ownership ofcustomer relationships,renewals and accountgrowth.
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Build relationships withsenior stakeholdersand become atrusted advisor.
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Help organizationsstrengthen their cybersecurityawareness and reducehuman-related risk.
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Melbourne-based rolewith a hybridsetup, offering 3days in theoffice and 2days working fromhome. Candidates locatedin Sydney willalso be considered.
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If you're an experienced Customer Success Manager looking for a commercially focused role within a growing Australian technology business, we'd love to hear from you!

📌 Customer Success Manager - Mid-Market (Victoria)
🏢 Pulse Recruitment
📍 Victoria