Job Description
Customer Service Library Technician - Weekend
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Job No: MEL****
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Salary Range $74,283 to $78,754 per annum + 12% Super pro rata
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Salary offered will depend on level of skills and experience.
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Why join Melton City Council?
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Melton City Council is proud to serve one of Australia's fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.
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As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.
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Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:
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Professional and personal development opportunities
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Generous leave entitlements and flexible work arrangements
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A dynamic workplace close to home, surrounded by heritage charm, green spaces, and contemporary amenities
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Join us and help build a city that thrives—where your work makes a real difference every day.
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The Opportunity
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As a member of the team, you will have the opportunity to engage with the community around collections, technology to supporting lifelong learning.
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This position reports to Team Leader Library Customer Experience.
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This position services both internal and external stakeholders, including library members, library staff, and the general public.
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In this role you will
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Ensure customers have a positive experience in our Library and Learning Hubs by delivering high quality customer service.
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Support the learning outcomes of residents by assisting in the use of resources, technology and online library platforms, and delivering literacy and learning programs.
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Key Responsibilities
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Deliver high quality customer service across the library service to ensure customers have a positive experience characterised by active engagement,



providing direction to library officers as required.
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Participate in rostered library customer service shifts at library facilities or outreach points and proactively engage with customers to maximise their use of resources, equipment, technology and online platforms.
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Undertake library tasks including joining new members, tours of library facilities, issuing and returning loans, event bookings, collecting fees, information and directional enquiries.
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Contribute to maintenance and development of the library collection through shelving, shelf tidying, displays, and providing input in relation to area of responsibility.
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Support the delivery of learning, literacy and outreach programs across the library service and at external locations by facilitating and delivering programs as required.
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About you
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To be successful in this role you will have the following:
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A post-secondary qualification acceptable for technician membership of the Australian Library and Information Association together, or lesser qualification together with relevant public library experience.
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Excellent customer service and verbal communication skills, including the ability to develop rapport and work effectively with a broad range of stakeholders from diverse backgrounds, including staff, general public, and community organisations.
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Well-developed computer and information technology skills with the ability to provide assistance in the use of computers, photocopiers, wireless internet access and mobile devices.
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Sound ability to plan, organise and prioritise routine functions along with specific daily and weekly tasks.
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Demonstrated ability to work as a team member and interact positively with employees.
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Must hold or be able to obtain an Employee Working with Children Check.
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Culture and Values
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Our vision for our community is to be:"A vibrant, safe and liveable city accessible to all" and that means there's a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we'd love to have you join us to help shape a city for the future.
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We are Vibrant MELTON. Our values are:
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Motivate
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Empower
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Lead
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Trust
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Open
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Nurture
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There are a number of great reasons why our people love working at Melton City Council:
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Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
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16 weeks Paid Parental Leave (Super is paid during parental leave)*
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3 weeks Paid Secondary Carer Leave*
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*Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment.
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To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.
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All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government.
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We strongly encourage job applications ... If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.
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Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and respondingto child abuse is at the centre of our everyday thinking and service delivery.
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Applications close11:59pm Wednesday 23 September ****

📌 Customer Service Library Technician - Weekend (Tasmania)
🏢 Melton City Council
📍 Tasmania