$38/hr + super | Full-time temporary contract to 31 December
Speers Point location | Starting 14 October
Varied customer service, administration, email and record management duties
We are recruiting 2 experienced Customer Service & Administration Officers to join an established team for a temporary project through to the end of December.
Based on site in Speers Point, these roles will suit candidates who enjoy a varied mix of administration, customer support and accurate record keeping, and who are comfortable working within structured processes and guidelines.
The Opportunity
Working as part of a supportive team, you will assist with a discrete program of work involving customer enquiries, document preparation, email management, and general administration.
Your responsibilities will include:
Managing customer enquiries via phone and email
Monitoring a dedicated phone line and shared inbox
Preparing documentation and correspondence
Maintaining accurate electronic files and records
Updating customer information across multiple systems and spreadsheets
Taking detailed notes and maintaining accurate records
Triaging information and escalating more complex matters where required
Following established procedures and communication guidelines
Supporting reporting and general administrative requirements
Assisting with additional administration tasks as needed
About You
We are looking for candidates with previous experience across administration, customer service, business support or contact centre environments.
You will ideally bring:
Strong administration and data processing skills
Excellent attention to detail and accuracy




Confident written and verbal communication skills
Strong organisation and time management
The ability to manage competing priorities and stay on top of follow-up tasks
Confidence navigating multiple systems and spreadsheets
A calm and skilled approach when dealing with sensitive or challenging enquiries
The ability to follow established processes and work consistently within guidelines
Experience within a structured, regulated, claims, insurance, health or similarly process-driven environment will be highly regarded but is not essential.
Hours & Roster
This is a full-time Monday to Friday assignment operating across a rotating roster between 7:00am-7:00pm.
Core shifts include:
7:00am - 2:30pm
9:00am - 4:30pm
11:30am - 7:00pm
Some roster variations may apply depending on operational requirements, so flexibility across the full 7:00am-7:00pm window is essential.
The Details
Location:
Speers Point, NSW
Start:
14 October ****
Duration:
Temporary assignment through to 31 December ****
Rate:
$38 per hour + super
Hours:
Full-time, Monday to Friday
Work arrangement:
Onsite
Requirement:
Current National Police Check dated within the previous 2 months, or willingness to obtain one prior to commencement
At peoplefusion we don't just accept diversity and inclusion - we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application please don't hesitate to contact us.
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📌 Customer Service & Administration Officers (Sydney)
🏢 Peoplefusion
📍 Sydney