The Process & Systems Consultant is responsible for helping customers improve operational performance through business process optimisation, Lean methodologies, Six Sigma principles and the implementation of business systems. The role partners with customers to analyse existing operations, identify inefficiencies, define future-state processes and scope technology solutions that measurably improve productivity, quality and profitability.
Acting as a trusted advisor, the consultant works directly with operational and executive stakeholders to facilitate discovery workshops, document business requirements, develop implementation roadmaps and support successful project delivery. The role balances practical operational insight with structured consulting discipline, ensuring that recommendations are achievable, commercially sound and aligned with each customer's strategic objectives.
The role spans the full consulting lifecycle, commencing with pre-sales discovery and opportunity qualification and continuing through current-state analysis, future-state process design, solution scoping, system configuration, testing, user adoption and post-implementation benefit realisation. Every engagement is expected to conclude with measurable business outcomes that can be evidenced against an agreed baseline.
Key responsibilities
Analyse customer business processes end to end to identify operational inefficiencies, bottlenecks, duplication and non-value-adding activity
Plan and facilitate discovery workshops, stakeholder interviews and site walkthroughs to build an accurate picture of how work is actually performed
Develop current-state (As-Is) and future-state (To-Be)



process maps, value stream maps and supporting documentation that clearly communicate the change required and the benefit it delivers
Apply Lean Manufacturing and Six Sigma methodologies — including waste identification, root cause analysis, variation reduction and process capability assessment — to improve throughput, quality and consistency
Gather, analyse and document business, functional and non-functional requirements, distinguishing genuine operational need from stated preference
Produce solution scope documents, functional specifications, Statements of Work and implementation recommendations that are clear, complete and commercially defensible
Configure and implement business systems in accordance with approved solution designs and the agreed future-state processes
Serve as the primary business consultant throughout customer engagements, owning the relationship for all process analysis and scoping activity
Present findings, process recommendations and supporting business cases to operational and executive stakeholders in a clear, structured and persuasive manner
Develop and maintain consulting methodologies, templates, tools and best practices that improve the consistency, quality and efficiency of engagements
About you




Demonstrated experience in business process improvement and operational consulting, ideally in a customer-facing or advisory capacity
Strong working knowledge of Lean Manufacturing principles and their practical application in both operational and administrative environments
Solid working knowledge of Six Sigma methodologies and process improvement tools, including root cause analysis, value stream mapping and process capability analysis
Experience with ERP, MRP or other business systems implementations, including requirements definition, configuration and testing
Experience facilitating workshops and gathering business requirements from stakeholders at all organisational levels
Strong analytical and problem-solving skills, with the ability to interrogate operational data and draw defensible conclusions
Excellent written and verbal communication skills, including the ability to document complex processes clearly and concisely
Ability to influence stakeholders at all levels, from operators and supervisors through to executive sponsors
Bachelor's degree in Engineering, Operations Management, Business, Supply Chain or a related discipline
About us
Central Innovation's mission is to be the difference between the technology and our customers' ability to get the most out of it. We are committed to designing a better world through performance-driven, respectful collaboration, customer-centric service, integrity and an innovative attitude. We work as a team where respect is paramount, customers are our priority, and new ideas motivate us.
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📌 Process And Systems Consultant (Rockhampton)
🏢 Central Innovation
📍 Rockhampton