Introduction: Protected Steps is the only 24/7, family violence response centre in Victoria, providing a "state-wide entry point" for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.
Our vision is safety, support and respect for all victim-survivors of domestic and family violence.
Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.
Description:
THE ROLE
Reporting to the Team Leader, the Family Violence Crisis Specialist - Brief Intervention will work as part of the Victorian statewide family violence service, providing specialist brief intervention case management responses to adult and child victim‐survivors.
This role requires a high level of professionalism, sound ethical practice,



and the ability to work calmly and effectively in a crisis‐driven environment.
Key Responsibilities
Provide telephone and web‐based crisis intervention, information, advice, and referrals to victim‐survivors and service providers
Deliver brief intervention case management, including risk management and safety planning
Assess and respond to family violence risk using the MARAM Framework
Work in alignment with trauma‐informed, evidence‐based practice
Contribute to continuous quality improvement initiatives
Actively participate in team collaboration, supervision, and reflective practice
Promote inclusive and culturally safe practice for LGBTIQA+, CALD, Aboriginal and Torres Strait Islander communities, and people with disabilities
Maintain accurate, high‐quality client records in line with legislative and organisational requirements
Participate in reflective practice, supervision, and continuous quality improvement initiatives
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📌 Family Violence Crisis Specialist - Brief Intervention (Melbourne)
🏢 Safe Steps Family Violence Response Centre
📍 Melbourne