Deliver customer-obsessed service that drives customer satisfaction and first call resolution
Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
Support and educate customers on using digital platforms for personal banking
Provide support for digital onboarding processes
Listen, build trust, and ask appropriate questions to exceed customer expectations and improve outcomes
Contribute to a team culture balanced across people, customer, risk, and performance
Ensure compliance with internal policies, procedures, legislative requirements, and Underwriting Guidelines
Support customers via face-to-face interaction and inbound and outbound calls
Requirements
Experience in delivering high quality customer experience
Comfortable with digital customer service platforms to assist customers in real-time
Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
Understanding of digital verification and ID validation systems used in customer onboarding
Proficiency in digital payment technologies, such as mobile wallets and online payments




Ability to handle and assist with digital banking queries and empower customers to manage their accounts online
Compliance with internal policies, procedures, legislative requirements including Privacy and FSRA, and Underwriting Guidelines
Core Competencies
Demonstrates expertise in delivering exceptional customer service through digital platforms, ensuring compliance with internal policies and legislative requirements while effectively supporting customers in their banking needs.
Highest-signal resume keywords
Customer Experience Delivery
Digital Customer Service Platforms
Digital Payment Technologies
Compliance with Privacy and FSRA
Digital Verification and ID Validation
Hard Skills
Digital Banking Applications
Mobile Services Navigation
Digital Onboarding Processes
Troubleshooting Digital Banking Queries
Account Management Support
Soft Skills
Customer Trust Building
Effective Communication
Problem Solving
Team Collaboration
Listening Skills
Industry Keywords
Underwriting Guidelines
Legislative Requirements
Internal Policies
Customer Satisfaction
First Call Resolution
Tools & Technologies
Mobile Wallets
Online Payment Systems
Digital Platforms
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📌 S&S Banking Consultant (Queensland)
🏢 Jobtailor
📍 Queensland