Company Description
With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.
Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.
Job Description
Boutique Coastal Resort | Lead, Support & Inspire
Nestled on the stunning NSW North Coast, NRMA Angourie Resort offers guests an escape unlike any other. With premium accommodation, a restaurant, day spa, conference and event facilities, and a relaxed coastal atmosphere, we're looking for an experienced hospitality leader to help deliver exceptional guest experiences across every touchpoint of the resort. We're seeking a passionate and hands‐on Assistant Manager to partner closely with our Resort Manager and support the day‐to‐day operation of the resort. This is a highly visible leadership role where you'll work across multiple departments, support and develop teams, and help create memorable experiences for every guest who visits.
If you thrive in a boutique resort environment, enjoy variety, and love leading from the front, we'd love to hear from you.
Permanent onsite accommodation is not available, so we're ideally looking for someone who already lives locally or is planning to relocate to the area.
Accommodation assistance may be available on a temporary basis to support relocation, for the right candidate.
What you will do
Working collaboratively with the Resort Manager, you'll provide operational leadership across all areas of the resort. You will:
Support the Resort Manager in the day‐to‐day operation of the resort
Lead, coach and develop teams to deliver outstanding guest experiences




Foster a positive, engaged and guest‐centric team culture
Support departmental leaders with rostering, workforce planning and operational priorities
Assist with recruitment, onboarding and ongoing training of team members
Help monitor operational performance, labour costs and departmental budgets
Ensure high standards of presentation, cleanliness and service are maintained across the resort
Work closely with the Food & Beverage, Events and Day Spa teams to maximise guest satisfaction and commercial outcomes
Assist in resolving guest concerns and support continuous improvement initiatives
Champion workplace health, safety and compliance practices
This is a true "all-rounder" leadership role where no two days look the same. One moment you may be supporting a wedding or corporate event, the next you're assisting with a guest issue, coaching a team member, reviewing rosters, or working alongside the restaurant and day spa teams during a busy service period.
What you will bring
We're looking for an experienced hospitality professional who enjoys being part of the operation, not sitting on the sidelines. You'll ideally have:
Previous leadership experience within a boutique resort, hotel or premium hospitality environment
Exposure to Food & Beverage, Events and Functions operations
Experience supporting multiple departments within a resort, hotel or tourism business
A collaborative leadership style and strong people management skills




The ability to build genuine relationships with guests, team members and stakeholders
Experience managing guest feedback and resolving issues with professionalism and care
Strong organisational skills and the ability to prioritise in a fast‐paced environment
Financial acumen, including labour management, budgeting and cost control
Understanding of workplace health and safety and employment compliance requirements
A hands‐on approach and willingness to jump in wherever required
What's in it for you?
At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
Progressive flexibility, leave and well‐being perks to balance all of life's priorities including 5 weeks annual and recreation leave.
Travel discounts on SIXT car rental, cruises, and accommodation at our award‐winning NRMA Holiday Parks and Resorts.
Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Discounts on a range of NRMA personal insurance products including car, home & travel
Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong:
We're for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That's why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
Ready to bring your hospitality leadership experience to Angourie Resort?
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
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📌 Assistant Resort Manager (New South Wales)
🏢 Nrma
📍 New South Wales