Job Description
Welcome to Adam Dental Supplies, a respected name in the Australian dental industry. Join our dedicated team at our Mulgrave Headquarters. Work alongside a team that values professionalism and excellence, all while making a positive impact in the dental community.
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We are looking for an organised and customer focused Operations Support Officer to provide administrative and operational support across the Adam Dental business.
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About the Role
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You will work closely with internal teams, suppliers, and offshore support functions to ensure day-to-day operations are completed efficiently, accurately, and with a strong focus on customer service.
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This is an excellent opportunity for someone with administration, operations support, procurement, customer service, or accounts administration experience who is looking for a diverse role with variety and responsibility.
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Key Responsibilities
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Provide administrative and operational support across Customer Care, Procurement, Inventory, and Accounts.
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Process purchase orders, supplier credits, customer returns, and related documentation accurately and efficiently.
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Liaise with suppliers to track orders, resolve discrepancies, and ensure timely fulfilment.
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Maintain accurate purchase order pricing, procurement records, and business documentation.
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Monitor supplier non-conformance reports and assist with issue resolution and follow-up.
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Support accounts administration activities, including invoice reconciliation and monitoring key processing dashboards.
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Generate and maintain reports to support operational performance and decision-making.
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Coordinate meetings, training sessions, seminars, and business events, including catering and logistics.
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Assist with document control, training records, and quality/compliance documentation.
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Work collaboratively with internal stakeholders to deliver outstanding customer service and support business objectives.
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What you will bring:
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A bright positive, "can-do" approach and willingness to learn
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Experience in administration, operations support, customer service, accounts, procurement administration, or a similar support role.
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Solid attention to detail and data accuracy.
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Excellent organisational and time management skills.
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Confidence working with systems, reports, and spreadsheets (Intermediate Microsoft Excel skills).
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Strong communication skills and the ability to build relationships with suppliers and internal stakeholders.
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A proactive attitude with the ability to work independently and take ownership of tasks.
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Why Join Us?
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Diverse role with exposure across multiple business functions.
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You will be part of a fun and supportive team
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Birthday Leave
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Discounts on dental products and other retail products and services
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Hybrid working available following onboarding.
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Hours: Monday to Friday 9:00am - 5:00pm
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If you are highly organised, enjoy variety, and love supporting a team to achieve great outcomes, we'd love to hear from you.

📌 Operations Support Officer (12-Month Fixed Term Contract) (Victoria)
🏢 Henryschein
📍 Victoria