Customer Service Operator - Call Taker & Dispatcher
Customer Service Operator – Call Taker/Dispatcher (Communications Centre)
$***** perhour + 25% casual loading + shift allowances | Fast-paced, meaningful work in a supportive healthcare team in Noble Park North
Be the voice behind the scenes. Support real patients, real-time.
We're seeking confident, clear communicators with strong customer service instincts to join our
Communications Centre
at Noble Park North. This is a
role
that is flexible with the option of
casual
,
part-time or full-time
for the right candidate.
You'll coordinate the non-emergency transport of patients across Victoria — working with hospitals, aged care services, patients and road crews to make sure every journey runs safely and smoothly.
If you're reliable, resilient, and calm under pressure, this is a career that makes a difference every shift.
Why You'll Love Working With Us
Flexible work options
– causal employment, to suit flexible lifestyle options.
Impactful work
– you're the first point of contact in a system that helps real people get care
Great team culture
– join a close-knit team where collaboration is key and training is thorough
Career growth
– pathways into dispatch, patient transport operations, and broader healthcare admin
Clear pay structure
– $***** per hour base + 25% casual loading + penalties
About the Role
Based in our Noble Park North Communications Centre, you'll be the calm, professional voice linking patients, hospitals, and our road crews. Every shift, you'll manage calls, enter bookings, and ensure smooth dispatch of patient transport.
It's a fast-paced, rewarding role suited to someone who thrives in a team, enjoys clear processes, and is passionate about quality customer service in a healthcare setting.




A current police check is required for this healthcare position.
What You'll Be Doing
Answer inbound calls from hospitals, healthcare staff and patients
Enter bookings accurately using Computer Aided Dispatch software
Communicating job details with road crews in a calm, clear and confident manner
Making quick, accurate decisions based on patient needs, timing, and vehicle availability
Using clinical guidelines to categorise acuity and match the right crew to the job
Keeping accurate records, logs and shift notes for every job and handover
What We're Looking For
Minimum 6 months experience in healthcare, dispatch, bookings, or customer service is required
Australian work rights are legally required for this position
Ability to
stay calm and professional under pressure
Excellent verbal communication and a confident phone manner
Ability to work across a
rotating roster including weekdays, weekends, and public holidays
Bonus: knowledge of
healthcare terminology
,
aged care
, or
non-emergency transport
Who We Are
National Patient Transport (NPT) is one of Australia's largest non-emergency patient transport providers, operating across
Victoria, NSW and WA
. We deliver over
350,000 safe and compassionate patient journeys
each year and are part of
ComfortDelGro Australia
, one of the world's largest land transport companies.
We live by our
HEART values
:




High Standards

Efficiency

Accountability

Respect

Teamwork
Diversity & Inclusion
We proudly support a diverse, inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, culturally and linguistically diverse groups, and individuals of all abilities.
What can I earn as a Customer Service Representative
National Patient Transport (NPT) Group has grown to become one of Australia's leading providers of private non-emergency patient transport by working in partnership with customers and staff. With a large fleet of patient transport vehicles, our demonstrated ability to provide diverse transport options and our team of highly qualified crews, NPT is a leader in the industry.
NPT provides patient transport services 24 hours a day, 365 days a year. With patient care and safety of the highest priority, NPT pursues continuous improvement in the way we manage our business. NPT's management system is fully accredited to ISO ****: **** & ISO ********** standards.
National Patient Transport (NPT) Group has grown to become one of Australia's leading providers of private non-emergency patient transport by working in partnership with customers and staff. With a large fleet of patient transport vehicles, our demonstrated ability to provide diverse transport options and our team of highly qualified crews, NPT is a leader in the industry.
NPT provides patient transport services 24 hours a day, 365 days a year. With patient care and safety of the highest priority, NPT pursues continuous improvement in the way we manage our business. NPT's management system is fully accredited to ISO ****: **** & ISO ********** standards.
#J-*****-Ljbffr

📌 Customer Service Operator - Call Taker & Dispatcher (Melbourne)
🏢 National Patient Transport
📍 Melbourne