Company Description
Sanctuary Lakes Golf Club is located in Melbourne's vibrant south-west and is open to the public seven days a week, while proudly serving a strong member community. The club features an 18-hole Greg Norman-designed championship golf course, a welcoming members lounge, a fully equipped driving range, and a professional golf shop. With a focus on high-quality facilities and service, the club aims to provide an outstanding playing and guest experience on every visit. Team members join a professional, customer-focused setting that values hospitality, course presentation, and continuous improvement.
Role Description
The Assistant Golf Operations Manager is a full-time, on-site role based at Sanctuary Lakes Golf Club in Melbourne, VIC. This position supports the Golf Operations Manager in overseeing daily golf operations, including tee time management, course setup coordination, and supervision of pro shop and range activities. The role involves delivering excellent customer service to members and visitors, managing bookings and inquiries, assisting with competitions and events, and ensuring smooth flow of play on the course. The Assistant Golf Operations Manager helps lead and train front-line staff, maintains operational standards and policies, and supports inventory control and merchandising in the golf shop.



This role also contributes to safety, presentation, and adherence to club procedures across all golf-related facilities.
Qualifications
Experience in golf operations or club management, including day-to-day supervision of golf shop, driving range, and tee time coordination.
Robust customer service and communication skills, with the ability to interact professionally with members, guests, and colleagues.
Basic knowledge of golf rules, etiquette, and competition formats; prior experience working in a golf or sports-related environment is highly regarded.
Organizational and time-management abilities, including handling multiple tasks, resolving on-course issues, and maintaining smooth operational flow.
Comfort with point-of-sale systems, booking software, and general computer literacy (e.g., "MS Office") for reporting and administration.
Proven ability to work as part of a team, support staff training, and contribute to a positive, inclusive workplace culture.
Flexibility to work a roster that includes weekends, public holidays, and peak golfing periods as required.
Relevant qualifications or training in sport management, hospitality, or business are beneficial; first aid certification is an advantage.
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📌 Assistant Golf Operations Manager (Melbourne)
🏢 Sanctuary Lakes Golf Club
📍 Melbourne