Jotun Australia Pty Ltd was established in ****, starting business operations in Brooklyn, Victoria with the focus in Performance Coatings comprising of Protective , Marine and Powder Coatings. Over the past years, Jotun successfully extended its sales and distribution office in 6 locations in Melbourne, Sydney, Newcastle, Brisbane, Perth and Adelaide. Our business thrusts are focused in strengthening our nationwide presence in performance coatings while continue the focus in people development. Jotun Australia aims to strengthen the Jotun Group's position in the region through ambitious market growth plans, focusing on innovation, efficiency and profitability in an exciting period of opportunity.
We are now inviting applications for the role of
IT Support
, based onsite at our Derrimut Head Office. This is a
standalone IT support role for Australia
, responsible for ensuring an excellent end-user experience by providing day-to-day support across all IT systems, services, and digital tools. The position reports to the Finance Manager and works closely with the Regional IT team, leveraging their expertise and support to deliver local and regional IT initiatives.
Job responsibilities:
Provide first and second-level IT support to end users by troubleshooting hardware, software, and systems issues, managing and following up support tickets, and delivering user training to maximise adoption of digital tools.
To have professional responsibility and stay current with technological developments, contribute and recommend solutions to ensure Jotun operates with optimised solutions and takes advantage of new technology in existing and new markets.




Coordinate with IT vendors in the installation of systems, devices, and components and troubleshooting problems to enable the smooth running of everyday business operations.
Be responsible for ensuring relevant maintenance contracts and licenses are maintained and conduct regular reviews to ensure we are compliant.
Responsible for all incidents, events, and service requests that are assigned to be resolved and attended to within the service levels dictated at the End to End Framework by regular KPI reporting and monitoring
Run improvement initiatives locally/regionally, moving users to be more digital than manual in the way of work by conducting training, developing/integrating new solutions and engaging the business, and aligning to global and regional strategies and to ensure that they are carried out in the most efficient and digital way.
Provide 2nd-level IT support to companies in emerging markets to ensure support requests are handled in an effective manner and to ensure IT requirements are met as per Service Level Agreements (SLAs).
Act as the primary point of contact for IT support across Australia, collaborating with regional and global IT teams to resolve issues, implement solutions, and support business initiatives.
Skills and job requirements:
Experience working within IT Service Management (ITSM)



frameworks; ITIL Foundation certification is highly regarded
Travel is expected to be minimal; however, occasional domestic travel to branch offices or warehouses, and international travel for training or regional collaboration, may be required
Must hold full working rights in Australia (Australian citizen or Permanent Resident) at the time of application
What We Offer:
We are a fast-growing paint company with proven financial success.
Career development encompassing on-the-job experiences and Jotun Academy, our in-house development academy.
Best-in-class paint products that are unparalleled in quality.
We are a values-driven organization where Loyalty, Care, Respect and Boldness are core to the culture and success of our organization.
Annual leave loading.
Company-paid Income Protection Scheme.
Competitive Packages.
Employee Assistance Program
You may refer to the website to learn more about the organisation.
Chemicals & Plastics Manufacturing More than 10,000 employees
Jotun is one of the world's leading paints and coatings manufacturers, combining the best quality with constant innovation and creativity. For almost a century, we have protected all types of property - from iconic buildings to beautiful homes.
Jotun is one of the world's leading paints and coatings manufacturers, combining the best quality with constant innovation and creativity. For almost a century, we have protected all types of property - from iconic buildings to beautiful homes.
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📌 It Support (Melbourne)
🏢 JOTUN AUSTRALIA
📍 Melbourne