Job Description
Customer Service Representative - Call Centre | Norwest | Hybrid | 7am - 3pm.
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We are currently seeking a motivated and resilient Customer Service Representativeto join a supportive call centre team in Norwest working from 7am - 3pm.
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This is a fantastic opportunity to step into a corporate environment with excellent training, approachable leaders, and genuine longer-term potential.
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The Role Working within a close-knit team of four and reporting into an experienced and supportive Customer Service Manager, you will be the first point of contact for customers calling through.
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You can expect to:
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Handle approx. ***** inbound calls per day
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Investigate and resolve customer concerns, following clear processes
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Receive comprehensive training before going live on the phones
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Work closely with your team and manager to deliver a high standard of service
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3/2 Hybrid Split
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Update records and prepare correspondence in line with company procedure
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We're looking for people who:
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Have strong customer service or call centre experience
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Can stay calm, empathetic, and solution-focused under pressure
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Are polished in communication (written and verbal) with a skilled presentation
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Thrive in a fast-paced, structured environment
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Have full Australian working rights
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📌 Customer Service Representative 7Am-3Pm | Call Centre (New South Wales)
🏢 Agrifutures
📍 New South Wales