Job Description
Reception & Rostering Coordinator
Location: Geelong, VIC
Work Type: Full-time or 4 days per week (100% onsite; no WFH flexibility available)
Pay Rate: $***** per hour + superannuation
Tenure: Temporary / Casual, with solid potential for permanent placement
About the Role
We are seeking a reliable, organised, and professional Reception & Rostering Coordinator to join our client's vibrant team in Geelong. This is a dynamic, front-facing role designed for a skilled administrator who can seamlessly balance front-desk operations with complex workforce scheduling. If you thrive under pressure, possess stellar communication skills, and enjoy keeping an office running smoothly, we want to hear from you!
Key Responsibilities
Front Desk & Client Services
Act as the welcoming first point of contact for clients, families, care workers, and visitors. Efficiently manage a high volume of incoming phone calls, addressing inquiries and directing matters appropriately. Handle general monthly office duties, including managing post, document destruction (shredding), laminating, and ordering office supplies.
Rostering & Workforce Coordination
Coordinate, build, and maintain accurate staff rosters using electronic management systems. Match and allocate care workers to shifts based on client needs, worker skills, and availability. Communicate shift assignments, last-minute changes, and cancellations clearly and promptly to staff and clients. Monitor leave, unexpected absences, and shift coverage to ensure continuity of care for clients.
Records & Data Administration
Maintain accurate, up-to-date client and staff records in internal databases. Complete monthly administrative workflows, such as printing client statements and generating routine operational reports. Maintain fast and accurate data entry across Microsoft Office programs.
What We Are Looking For




Experience: Prior background in healthcare, aged care, home care, hospital, medical centre, or GP clinic administration.
Technical Skills: Advanced proficiency in Microsoft Office (Word, Excel, Outlook) with fast, accurate typing and data entry skills. Experience with electronic rostering software is highly regarded.
Communication: Exceptional verbal and written communication skills with a clear, calm, and respectful phone manner.
Organisation: High-level organizational abilities with a knack for prioritizing tasks in a fast-paced, high-volume environment.
Attributes: A punctual, honest, approachable, and resilient team player who adapts easily to changing daily demands.
About The Candidate
If you thrive under pressure, possess stellar communication skills, and enjoy keeping an office running smoothly, we want to hear from you!, * Experience: Prior background in healthcare, aged care, home care, hospital, medical centre, or GP clinic administration.
Technical Skills: Advanced proficiency in Microsoft Office (Word, Excel, Outlook) with fast, accurate typing and data entry skills. Experience with electronic rostering software is highly regarded.
Communication: Exceptional verbal and written communication skills with a clear, calm, and respectful phone manner.
Organisation: High-level organizational abilities with a knack for prioritizing tasks in a fast-paced, high-volume environment.
Attributes: A punctual, honest, approachable, and resilient team player who adapts easily to changing daily demands., * Experience within Medical Reception space
Knowledge to book in appointments and schedules
NDIS or aged care or healthcare background is highly desirable
REGVIC**** At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Receptionist & Rostering Coordinator (Geelong)
🏢 Geelong Careers
📍 Geelong