Job Description
n
Execute the Assurance Client Listening strategy, including the C1 Premier approach and stakeholder enablement
n
Embed client experience frameworks to drive advocacy, satisfaction, and continuous improvement
n
Coordinate client conversations, surveys, and proposal debriefs
n
Capture quality notes and actionable insights
n
Track performance, synthesise themes, and report meaningful insights to leadership
n
Partner across Assurance, Clients & Markets, and support teams to deliver broader firm priorities
n
Act as the first point of contact for queries, reporting requests, and feedback guidance
n
n
Requirements
n
n
Proven ability to drive behavioural and firmwide change
n
Proactive, curious, "can-do" approach
n
Strong reporting, analytics, and critical insight synthesis capabilities
n
Digital fluency across Salesforce, Power BI, AI tools, and insight platforms
n
Confident client service across phone and face-to-face channels
n
Clear communication and ability to influence stakeholders at all levels
n
Trusted judgment when handling confidential and sensitive feedback
n
Experience supporting Assurance or professional services client programs (desirable)
n
Exposure to training, enablement,



or strategic project delivery (desirable)
n
Must be available for a 10-month parental leave cover
n
No work visa sponsorship available
n
n
Core Competencies
n
Demonstrates expertise in client experience frameworks and stakeholder engagement, with a strong focus on reporting, analytics, and synthesizing insights to drive advocacy and satisfaction. Proficient in digital tools such as Salesforce and Power BI to enhance client service and support strategic project delivery.
n
Highest-signal resume keywords
n
n
Client Experience Frameworks
n
Reporting and Analytics
n
Salesforce
n
Power BI
n
Stakeholder Engagement
n
n
Hard Skills
n
n
Reporting
n
Analytics
n
Insight Synthesis
n
Client Service
n
Behavioral Change
n
n
Soft Skills
n
n
Proactive Approach
n
Transparent Communication
n
Influencing Skills
n
Trusted Judgment
n
n
Industry Keywords
n
n
Assurance
n
Professional Services
n
Client Programs
n
Stakeholder Enablement
n
n
Tools & Technologies
n
n
Salesforce
n
Power BI
n
AI Tools
n
Insight Platforms
n

📌 Client Listening & Insights - Assurance Focus, Manager (New South Wales)
🏢 Jobtailor
📍 New South Wales