Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people.
We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.
We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
$***** base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
Rosters published 4 weeks in advance.
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support
Additional Information:
These positions are temporary part-time roles, offering 30 hours per fortnight. The contracts are scheduled to conclude in April ****.
As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).




To be considered for this role you will be required to attend a group interview on Thursday 1st of October.
If you are successful for this role, you will be required to attend a 2-day Welcome induction.
About this work area
As Customer Co-worker your responsibilities will include, but are not limited to:
Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
Securing that all products passing through the entrance are paid for.
Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
Supporting customers booking their home delivery and collecting their click and collect.
Processing returns and resolving customer issues, recognising when to escape to someone with higher authorization.
Handling cash and card payments in a reliable, productive, accurate and friendly way.
Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
Ensuring customers have a positive final touchpoint during the IKEA shopping experience.
As a Customer Co-worker you are:
Passionate about securing a positive and seamless customer experience through utilising your strong customer service skills by interacting with and helping customers consistently.
Able to remain calm when faced with challenging situations and are pro-active to find solutions.
Able to comfortably interact with customers in a polite and friendly manner whilst having a 'Togetherness' mindset.
Able to work closely with your team and other departments or work independently.
Able to prioritise tasks in a fast-paced environment.
Demonstrate excellent communication skills and basic computer and systems literacy.
We need people like you
At IKEA, work is so much more than a job. Come join us!
#J-*****-Ljbffr

📌 Customer Service Co-Worker (Melbourne)
🏢 Ikea Gruppe
📍 Melbourne