BUILD RELATIONSHIPS. BUILD SALES. BUILD YOUR CAREER.
We're looking for a commercially minded Customer Development Manager to join the team at Mr Central Heating in Croydon, one of our
busiest branches.
This is a hands-on sales role for someone who enjoys talking to customers, spotting opportunities and turning them into business.
You'll take ownership of a customer base, develop existing accounts, bring lapsed customers back to us and proactively find new
business.
You don't necessarily need plumbing and heating experience. If you have a robust background in sales, telesales, account
management or customer development and know how to build genuine relationships with customers, we'd like to hear from you.
What you'll be doing
You'll be working 42 hours per week, which will include some Saturday working, at the heart of our branch sales activity.
You'll:
Manage and develop existing customer accounts
Follow up quotations quickly and consistently – we don't like leaving opportunities behind
Reconnect with lapsed and declining customers and win back their business
Make proactive warm and cold calls to generate new opportunities
Identify and open new trade accounts
Get to know your customers, how they buy and what matters to them
Spot opportunities to increase sales, order values and product ranges
Keep accurate records of calls, quotations and opportunities on our CRM
Work closely with the branch team to deliver sales and gross profit targets
Provide knowledgeable, responsive and straightforward customer service
What we're looking for
You'll need a proven track record in sales, telesales, account management or customer development,



along with the confidence to
pick up the phone and create opportunities rather than wait for them to come to you.
You'll be someone who:
Builds rapport easily and enjoys developing long-term customer relationships
Is comfortable working to sales and gross profit targets
Can identify opportunities, handle objections and close a sale
Takes ownership and follows things through
Is organised enough to keep on top of customers, quotes and follow-ups
Understands that great sales are about both revenue and margin
Enjoys being part of a busy, customer-focused branch team
Experience within a plumbing and heating merchant would be useful, but it isn't essential. We're more interested in finding
someone with the right commercial instincts, energy and approach.
If you're someone who enjoys winning business, developing customers and seeing the results of your work on the numbers, we'd love
to hear from you.
Company Description
Mr Central Heating has been supplying installers, trade professionals and homeowners with plumbing and heating products since
****. Built on product expertise, trusted customer relationships and dependable service, we have grown into one of the UK's
best-known plumbing and heating merchants. As part of Lords Group Trading, we combine decades of industry knowledge with the
ambition, energy and opportunity of a growing Group.
We are proud to create an inclusive workplace where people from all backgrounds and experiences are welcomed, valued and
encouraged to succeed. If you are looking to join a business where you can contribute, develop and be part of a supportive team,
#J-*****-Ljbffr

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