Job Description
At Accent Group, we're passionate about creating the best experience for our customers, whether they're shopping in-store or online. We're looking for a Full Time Customer Experience (CX) Agent to join our Customer Experience team and help deliver exceptional service across our portfolio of leading footwear and lifestyle brands.
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Working in a fast-paced, collaborative environment, you'll support customers across our digital channels, resolve enquiries with care and efficiency, and ensure every interaction leaves a positive impression.
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What you'll do:
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Deliver exceptional customer service across multiple digital support channels.
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Respond to customer enquiries promptly while maintaining high customer satisfaction (CSAT) results.
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Assist customers with orders, freight tracking, returns and general account enquiries.
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Resolve stock, product and promotional enquiries across multiple brands.
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Process day-to-day operational requests from both internal and external stakeholders.
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Adapt your communication style to suit different brands, products and customer audiences.
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Identify opportunities to improve processes and customer experiences.
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Share customer insights and feedback with the wider business to help drive continuous improvement.
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What we're looking for:
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Previous customer service experience, ideally within retail, wholesale or eCommerce.
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A genuine passion for delivering outstanding customer experiences.
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Excellent written and verbal communication skills.
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Strong organisational skills with the ability to manage multiple priorities.
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Proficiency across the Microsoft Office Suite.
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A proactive, solutions-focused mindset with a "Make It Happen" attitude.
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Someone who enjoys working collaboratively in a rapid-paced team environment.
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Why join us?
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Generous 40% staff discount across Accent Group's portfolio of brands.
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Opportunity to work with Australia's leading footwear and lifestyle retailer.
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Supportive team culture that values collaboration and continuous improvement.
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Career development opportunities across a growing business.
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Access to employee benefits, wellbeing initiatives and recognition programs.
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📌 Customer Experience Agent - Accent Group (Victoria)
🏢 Accen
📍 Victoria