Job Description
This Retail Leadership chance plays a key role in working with their Retail Brand Manager to take full responsibility to drive our brands (Sportscraft & JAG) performance across multiple concession pads in our new location Myer,Galleria.
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You will do this through the key areas of sales, people management, visual merchandising/brand presentation, rostering and labour management and customer experience.
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As a Concession Manager you will act as a brand ambassador for all our brands, uniting and inspiring your team to provide exceptional and personalised customer service.
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KEY RESPONSIBILITIES
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1.Driving sales and rankings across all brands and pads, constantly monitoring, tracking and responding
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Personally drive sales and deliver exceptional customer service to lead by example
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Work collaboratively with your team to ensure KPI's and sales targets are met
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Commercial awareness of customer profile, product lines and competitor activity
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Use available data and reports to identify key insights and make informed decisions for the business and the customer
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2.Establish strong working relationship and regular communication with Myer store and floor management teams
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Work collaboratively with other concessions to ensure the best customer experience
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Influence Myer store, floor and operations management relationships to ensure brands are prioritised and well respected by the entire Myer business
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3.Leadership and team management
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Lead the team to deliver store operations excellence through effective stock management and loss prevention activities
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Attract, engage and retain talent, building team capability and strong succession planning for the success of your store and the Group
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Actively maintain a safe place to work for team members and everyone who visits our store with a focus on promoting wellbeing
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Driving a performance culture through inspiring leadership
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Coaching and developing team members through consistent performance conversations
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Role model APG & Co values to create and consistently build a team experience that encourages learning, ownership and shared success
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4.Deliver exceptional customer experience through on brand teams & product knowledge
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Coach and provide regular feedback to your team on understanding our products and how to be customer led for the purpose of delivering an exceptional store experience
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Maintain an up to date level of product knowledge ensuring you share your passion and insights with your customers and your team
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Manage team grooming standards to brand expectations
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Understand the brand and business strategy and communicate to the team their part to play in delivering
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Prompt resolution on any customer queries and complaints
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5.Ensure all pads are presented and merchandised in line with each brands standard
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Pads and product to be merchandised and styled according to brand guidelines and VM direction
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Aware of top sellers and manage stock levels
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Ensure promotional and tactical merchandising and ticketing is completed as per directives and on time for all brands
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6.Operations, planning and administration
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Build and maintain an effective store roster, ensuring the roster is compliant and balances the needs of the customer and team
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Ensure all business communication is acted upon on time and effectively shared with the team
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Delivery of new business initiatives in a positive and efficient manner
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Stock control and management
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Loss prevention / theft awareness
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Compliance with APG & Co and Myer policies, procedures and processes
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📌 Sportscraft & Jag - Concession Manager - Myer Galleria (New South Wales)
🏢 APG
📍 New South Wales