Looking for an office job where you actually get to have a personality?
Good. Because we're not really into the whole stuffy corporate thing either.
We're Fix It Right Plumbing, and we're looking for a genuinely positive, switched-on customer service superstar to join our Carrum Downs office.
For us, this role is less about ticking boxes on a job description and more about the person you are and the energy you bring to work every day.
We want someone who loves talking to people, naturally looks for ways to help, brings good energy into the office and takes pride in giving customers an amazing experience.
Because when someone calls a plumber, they're usually not calling because they're having a particularly great day.
Their toilet might be blocked. Their hot water might have stopped working. There could be water somewhere water definitely shouldn't be.
That's where you come in.
You'll be the friendly, reassuring person on the other end of the phone who listens, helps and makes them feel like they've called the right people.
Customer service is the BIG part of this role
We don't want someone who just answers the phone and books a job.
We want someone who can connect with people.
Someone who can have a conversation, ask the right questions, genuinely listen and make customers feel looked after.
You don't need to sound like a robot reading from a script. In fact, we'd prefer you didn't.
We want personality.
We want warmth.
We want someone who is looking to grow their career.
We want someone who can have a laugh with a customer when it's appropriate, show empathy when someone's stressed and genuinely enjoy helping people.
If you're the kind of person who can talk to almost anyone and somehow end up knowing their dog's name by the end of the conversation, you'll probably do pretty well here.
We're big on attitude
Skills can be taught. Systems can be learned.
But being positive, helpful, reliable and genuinely valuable with people is much harder to teach.




You'll probably fit in really well with us if you:
Naturally bring positive energy into a room
Genuinely enjoy talking to people
Are confident and friendly on the phone
Take pride in delivering amazing customer service
Look for solutions rather than problems
Are the kind of person who asks, "What can I do to help?"
Take ownership instead of waiting for someone to tell you what to do
Can stay calm and positive when things get busy
Are ridiculously organised
Notice the little things other people miss
Can juggle a few things at once without completely losing the plot
Are comfortable learning new systems
Support the people around you
Can work independently without needing someone looking over your shoulder
Don't take yourself too seriously and enjoy having a laugh at work
Most importantly, we want someone who cares.
About the customer. About their teammates. About doing a good job. And about leaving things a little better than they found them.
So what will you actually do?
Your main focus will be answering our incoming calls, helping customers and booking plumbing jobs.
But this is an all-rounder position, so you'll also help keep things running behind the scenes.
That might mean managing vehicle registrations, servicing and insurance, keeping track of stock, making sure our tools and equipment are serviced and up to date, helping with general administration or jumping into another part of the office when someone needs a hand.
Basically, we're looking for someone who doesn't hear "that's not technically my job" playing in their head every time they're asked to help with something.
No two days will be exactly the same,



and we think that's one of the best parts of the role.
So if you've actually read this far, somewhere in your cover letter include the word "butterfly."
Don't make a big deal about it. Just sneak it in there.
If it's missing, we'll know you skimmed the ad.
The important stuff
Hours: Monday to Friday, 9:30am–6:00pm
Location: Carrum Downs
Experience in customer service, administration, reception, trades or a service-based business would definitely be helpful.
But we're much more interested in finding the right person than the perfect résumé.
A little about us
We're Fix It Right Plumbing.
We're a growing plumbing company with high standards, but we're also a team of actual humans.
We work hard. We get busy. We care about our customers. We help each other out. And we like having a laugh while we're doing it.
We don't want people coming to work every day dreading being here.
We want to build a workplace full of positive people who enjoy what they do, care about each other and want to be part of something they're proud of.
So if you're naturally positive, love talking to people, thrive in a busy environment and get a slightly embarrassing amount of satisfaction from making someone's day easier...
We'd really like to hear from you.
Family Owned and Operated since ****, Fix-It Right Plumbing is established as a Top Performing Team of Professionals here to fulfil our Mission; To eliminate the pain of the plumbing issues so that our Home Lovers can get back to living their lives.
Currently helping the people of Melbourne, Geelong and Canberra, we're successfully raising the standard within the Plumbing Industry. With over ****** Star Google Reviews, we have built trust with our customers through finding and fixing all of their plumbing problems.
We invest in our team across 3 key areas; Learning, Support, and Culture so that everyone has the chance to grow and thrive in our work.
#J-*****-Ljbffr

📌 Customer Service Officer (Melbourne)
🏢 Fix It Right Plumbing
📍 Melbourne