About Securecorp
At Securecorp, we pride ourselves on being a successful, progressive, and award-winning company.
We deliver high-quality security, cleaning, electronics, and monitoring services nationwide across a diverse range of sectors, including retail, major events, corporate sites, aviation, and more.
Our commitment to reliability, integrity, and results drives everything we do. We are dedicated to providing stability, career growth, and professional development opportunities for our employees.
About The Opportunity
Securecorp is seeking an experienced Control Room Operator to join our team at a busy retail site in Frankston.
This is an excellent opportunity for a highly experienced security professional who has a strong background in control room operations, CCTV monitoring, access control and security systems.
The successful candidate will play a key role in maintaining the safety and security of the site by effectively monitoring multiple systems, identifying potential risks, responding to incidents and maintaining accurate records.
This role requires someone who is highly observant, computer literate, detail-focused and confident working with technology and security management systems.
Duties And Responsibilities
As a Control Room Operator, your responsibilities will include:
Operate and monitor the site's control room and associated security systems
Monitor CCTV cameras and identify suspicious activity, security risks and incidents
Monitor and manage access control systems, including authorised and unauthorised access
Monitor alarms and respond appropriately to security and emergency events
Coordinate and communicate with security officers, site management and emergency services when required
Review CCTV footage and provide accurate information to assist with investigations




Maintain detailed control room logs, incident reports and security records
Record and escalation incidents in accordance with site procedures
Monitor multiple systems simultaneously while maintaining a high level of attention to detail
Identify potential security threats and take appropriate action
Assist with investigations through accurate reporting, information gathering and CCTV review
Maintain a professional and vigilant presence within the control room at all times
Ensure all control room procedures and site security protocols are followed
Key Selection Criteria
We are looking for an experienced security professional who can demonstrate:
Previous control room experience is essential
Strong experience working with CCTV and security monitoring systems
Experience with access control systems and security technology
Excellent computer skills and confidence working across multiple computer-based systems
Exceptional attention to detail and strong observational skills
Ability to monitor multiple screens, systems and information sources simultaneously
Strong written and verbal communication skills
Ability to accurately document incidents and maintain detailed records
Sound judgement and the ability to remain calm and make decisions under pressure
A professional approach with a strong focus on security, safety and customer service




Ability to work independently while also communicating effectively with the wider security team
Previous experience in a retail, shopping centre or high-volume security environment will be highly regarded
Current Victorian Security Licence
Current First Aid & CPR certification
This position is suited to an experienced Control Room Operator who is confident with technology, security systems and access control. Applicants without previous control room experience may not be suitable for this position.
Rostered Hours
Monday08:****:309:00Tuesday09:****:308:30Wednesday09:****:308:30Thursday09:****:****:00Friday09:****:****:00Saturday Sunday Weekly Total *****
Employee Benefits
Recognition and Rewards: Celebrate your achievements through employee rewards and commendations.
Career Growth: Access opportunities for career progression and professional development.
Wellbeing Support: Access our Employee Assistance Program and wellbeing platform, including free health checks and exclusive discounts with major retailers, restaurants, fitness centres and more.
Skill Development: Develop your professional and personal skills through our range of online learning programs.
Join Securecorp
Are you an experienced security professional looking for a long-term opportunity where your control room and technology skills will be valued?
At Securecorp, we are committed to creating a diverse, equitable and inclusive workplace that reflects the communities we serve. We welcome applications from First Nations peoples, women, individuals of all ages and LGBTQIA+ communities.
Join Securecorp and become part of a skilled security team committed to keeping people, property and communities safe.
Securecorp Protective Services PTY LTD
Private Security Business Licence **********S
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📌 Control Room Operator (Melbourne)
🏢 Securecorp
📍 Melbourne