About Us
We're looking for a Customer Service Officer to join a growing organisation supporting older Australians and their families. In this rewarding role, you'll be the first point of contact for customers seeking guidance and support, helping them navigate services and access the assistance they need.
As a Customer Service Officer, you'll manage a high volume of enquiries while providing personalised, empathetic support to customers and their families.
You'll take the time to understand individual circumstances, provide practical solutions, and work closely with internal teams to ensure every customer receives a positive experience.
Responsibilities
Respond to inbound calls and email enquiries in a professional and timely manner
Deliver exceptional customer service while meeting service levels and performance targets
Understand customer needs and provide tailored information, guidance and support
Build strong relationships through genuine, customer-focused communication




Work collaboratively with internal teams and external stakeholders to resolve enquiries
Manage customer information accurately and maintain detailed records
Identify and elevate complex matters where required to achieve the best outcome
Your Profile
Experience in a customer service, contact centre or other fast-paced customer-facing environment
Strong communication and active listening skills
The ability to manage multiple priorities while maintaining a high level of service
Excellent problem-solving skills and sound judgement
Confidence using CRM systems, Microsoft Office 365 and other technology platforms
Solid attention to detail and organisational skills
A warm, professional and empathetic approach
Desirable - Experience within aged care, healthcare, disability services, community services or similar industries
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📌 Customer Service Representative (Brisbane)
🏢 Adecco Australia
📍 Brisbane