About us
Bodhi Wellness Spa Retreat is a premier wellness destination dedicated to providing exceptional spa and beauty services in Perth. We are committed to creating a sanctuary where clients can rejuvenate, relax and reconnect with their wellbeing. Our team is passionate about delivering outstanding customer experiences and maintaining the highest standards of professionalism and care. We believe in fostering a supportive workplace culture where our staff can thrive and grow within the wellness industry.
About the role
We are seeking an experienced and dynamic Spa Manager to lead our operations at Bodhi Wellness Spa Retreat at Westin Perth. This is a full-time position that plays a crucial role in ensuring the smooth running of our spa facility and delivering exceptional service to our valued clients. As Spa Manager, you will be responsible for overseeing all aspects of daily operations, team management, customer satisfaction and business performance. This position is integral to maintaining our reputation as a leading wellness destination in Perth.
Key responsibilities
Oversee daily spa operations and ensure all services are delivered to the highest standards of quality and professionalism
Manage and supervise the spa team, including scheduling, training, performance management and staff development
Maintain financial records, manage budgets and work towards achieving revenue targets and profitability goals
Monitor inventory levels of spa products, supplies and equipment, ensuring timely reordering and cost efficiency
Ensure compliance with health, safety and hygiene regulations, including maintaining detailed records and conducting regular audits
Provide exceptional customer service by addressing guest inquiries, concerns and feedback promptly and professionally
Develop and implement strategies to enhance customer satisfaction, retention and loyalty
Liaise with suppliers and service providers to maintain quality standards and negotiate competitive pricing




Promote spa services and wellness programmes to drive guest bookings and revenue growth
Maintain detailed records of guest preferences, treatments and any special requirements to personalise their experience
What we're looking for
Proven experience working as a manager or supervisor in a spa, wellness or beauty services environment
Strong knowledge of spa treatments, beauty services and wellness practices within the hair and beauty industry
Demonstrated ability to lead, motivate and develop a team effectively
Excellent customer service skills with a genuine commitment to guest satisfaction
Sound financial and business acumen, including experience with budgeting, forecasting and financial management
Strong organisational and time management skills with the ability to multitask and prioritise effectively
Knowledge of health, safety and hygiene standards relevant to spa and wellness facilities
Proficiency with spa management software and point-of-sale systems ie. Phorest is desirable
Excellent communication and interpersonal skills with guests, team and management alike
Problem-solving abilities and a proactive approach to addressing challenges
Relevant qualifications in spa management, Beauty therapy or Massage Therapy or a related field would be advantageous
Current First Aid certification or willingness to obtain it
What we offer
At Bodhi Wellness Spa Retreat, we value our staff and are committed to creating a supportive and rewarding workplace.
We offer competitive remuneration commensurate with experience and qualifications.
Our team members benefit from staff discounts on spa treatments and wellness services, supporting your own health and wellbeing journey.
We provide opportunities for career development and training within the beauty and wellness industry, helping you advance your career.
We foster a collaborative team environment where your contributions are recognised and valued.
We are committed to maintaining a healthy work-life balance and offer flexibility where possible to support your personal wellbeing.
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📌 Spa Manager (Perth)
🏢 Bodhi Wellness Spa Retreat
📍 Perth