Our Client
Our client is a major NSW Government-owned utility responsible for essential infrastructure and services across Greater Sydney.
The organisation is undertaking a significant long-term infrastructure investment program spanning major asset upgrades, network renewal, growth infrastructure and operational improvement.
This is an prospect to work within a large, complex delivery environment where your analysis will help improve how major infrastructure programs, delivery partners and operational processes work together.
About The Role
We are seeking two experienced Business Analysts to support project and operational improvement initiatives within a major infrastructure delivery environment.
You will investigate how current processes, contractual arrangements, stakeholder interfaces and delivery models operate in practice.
The focus is on getting into the detail, identifying what is slowing delivery down and turning complex findings into practical recommendations for senior stakeholders.
This role will suit a hands-on Business Analyst who is confident facilitating workshops, mapping processes, conducting gap and root cause analysis and working across complex stakeholder groups.
Position: Business Analyst x 2
Rate: $800-$900 per day + super
Location: Parramatta and other Sydney sites as required
Working Arrangement: 3 days office | 2 days WFH
Start: ASAP, subject to checks
Contract: Until 29 January ****
Extension: Possible
Hours: 40 hours per week
Checks: Police check and 2 references
Key Responsibilities
Analyse current operational and project delivery processes to identify gaps, duplication, bottlenecks and improvement opportunities
Gather qualitative and quantitative information from stakeholders, documentation and operational data
Lead discovery sessions, workshops and stakeholder interviews
Map current-state and future-state processes, workflows and stakeholder interfaces




Perform gap analysis and root cause analysis across complex delivery environments
Define and document business requirements, process requirements and improvement opportunities
Review delivery models and contractual obligations to understand responsibilities, dependencies and performance issues
Clarify roles, responsibilities, hand-offs and accountabilities across internal and external stakeholders
Assess governance arrangements and identify areas of unnecessary complexity or role ambiguity
Translate complex analysis into practical, evidence-based recommendations
Develop process maps, requirements documentation, reports and decision-support materials
Work closely with project teams, operational stakeholders, subject matter experts and delivery partners
Facilitate agreement on proposed process improvements and future ways of working
Support solution evaluation, implementation planning and business readiness activities
Track actions, risks, dependencies and agreed outcomes arising from analysis
Prepare concise executive reports, presentations and recommendations for senior stakeholders
About You
You are an experienced Business Analyst who can quickly understand complex operating environments and confidently engage stakeholders from frontline teams through to senior leadership.
You Will Ideally Bring
5-7+ years of Business Analyst or Senior Business Analyst experience
Strong experience in process analysis, gap analysis and process improvement
Proven current-state and future-state process mapping capability




Experience working across complex project or operational delivery environments
Strong workshop facilitation, discovery and requirements elicitation skills
Demonstrated stakeholder management experience, including senior stakeholders
Strong analytical, problem-solving and root cause analysis capabilityExperience identifying process duplication, bottlenecks, governance issues and unclear accountabilities
Ability to convert complex information into clear recommendations and actions
Strong executive report writing and presentation skills
Experience reviewing contractual obligations, commercial interfaces or delivery models
Confidence working autonomously across multiple stakeholder groups
Experience within utilities, construction, infrastructure or major capital projects will be highly regarded
Exposure to alliance contracting, NEC contracts or major infrastructure delivery models will be highly regarded
BPMN, Lean, Six Sigma or similar process improvement knowledge will be advantageous
Relevant tertiary qualifications or business analysis certification such as IIBA will be advantageous
Permanent residency, Australian citizenship or a valid long-term Australian work visa with unrestricted working rights
Ability to complete required police and reference checks
As a mandatory requirement for this contract role, applicants are kindly asked to complete a compliance check and upload their work rights /portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don't hesitate to contact our team—we're here to help.
Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.
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📌 Business Analyst X 2 | Nsw Government (Sydney)
🏢 Charter Diligence
📍 Sydney