VIC, Gurri Wanyarra Wellbeing Centre - Kangaroo Flat ****
Are you passionate about promoting aquatic and leisure activities to the community
Do you possess outstanding people skills with the ability to generate leads
Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service
About the Role
As a
Guest Experience Officer
you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim. As part of the team, you will meet new member and program enrolment sales targets and KPIs.
With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.
ESSENTIAL: weekend availability
Key accountabilities include:
Achieve set sales targets on a daily basis
Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
Process memberships and data entry in line with company processes and policy
To have a current and informed knowledge of all centre services and activities
Apply sound cash handling principles and use of Point of Sale (POS) systems
To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values
About You




You have experience in working in a team to achieve collective and individual targets. Possessing strong communication skills, you are able to build rapport and positive relationships with people. Ideally you will have at least 2 years' experience in delivering robust customer experience and sales. With a flair and ability to positively influence and negotiate win‐win outcomes, you lead by example.
You are tech savvy and have strong sales knowledge and understanding of sales‐related performance KPIs. You also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.
About the Qualifications
Current First Aid Certificate (Level 2)
Current CPR
Current Working with Children Check (or equivalent)
Current National Police Check
Customer service and sales experience
Experience in achieving collective and individual targets
Ability to work independently and in a team environment
Passion for customer experience
Strong interpersonal skills and the ability to communicate with a diverse range of guests
*If you do not currently hold these qualifications you must be willing to acquire. Are you Interested?
About the Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG)



and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 150 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.
We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:
A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
Allowing a short video submission describing their application for the job
Allowing a support person during an interview
We're happy to adjust our recruitment process to support accessibility needs - reach out to us
We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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📌 Guest Experience Officer (Bendigo)
🏢 Belgravia Health & Leisure Group
📍 Bendigo