Company Description
With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.
Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.
Job Description
Welcome Guests | Share Local Knowledge | Create Memorable Experiences
We're on the lookout for a confident and customer-focused
Guest Services Attendant
to join our team at
NRMA Angourie Resort
on a casual basis. Located just minutes from Yamba's stunning beaches and national parks, Angourie Resort offers guests a relaxed coastal escape complete with premium accommodation, a restaurant, day spa and resort facilities. As one of the first faces our guests see, you'll play an important role in creating memorable experiences from the moment they arrive.
This is much more than a traditional reception role. You'll be helping guests make the most of their stay, sharing local recommendations, supporting our Day Spa operations and ensuring every guest feels genuinely welcomed.
What you will do
Currently offering approximately
1-2 shifts per week
Opportunities for additional hours during peak periods and holiday seasons
Typical afternoon shifts are
2:00pm to 7:00pm
Flexibility is required, with shifts operating between approximately
7:30am and 7:00pm
depending on business needs
As part of our Front Office team, you'll help deliver exceptional guest experiences by:
Welcoming guests with friendly and professional service
Managing check-ins, check-outs and guest enquiries
Providing local recommendations, tourism information and insider tips on the best things to see and do in the region




Taking and managing Day Spa bookings and payments
Welcoming Day Spa guests and providing tours of the facilities
Assisting guests with requests and resolving enquiries with confidence and care
Supporting the smooth day-to-day operation of Front Office
Working independently while maintaining a high standard of service
What you will bring
We're looking for someone who enjoys connecting with people and takes pride in delivering outstanding customer service.
You'll be someone who:
Loves helping people and creating positive experiences
Is friendly, approachable and professional
Communicates confidently with guests from all walks of life
Takes initiative and enjoys working independently
Is organised, reliable and detail-oriented
Enjoys learning about the local area and sharing recommendations with guests
Brings a positive attitude and solid team spirit
What's in it for you?
At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
Progressive flexibility and well-being benefits to balance all of life's priorities
Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Employee referral program where you may be eligible for a referral bonus of up to $2,000
Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong:
We're for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That's why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
If you're passionate about people, love the local area and enjoy creating memorable guest experiences, we'd love to hear from you.
#J-*****-Ljbffr

📌 Guest Services Attendant: Angourie Resort (New South Wales)
🏢 Nrma
📍 New South Wales