Job Description
About the role
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New Farm Deli & Cafe is seeking an experienced and dynamic Deli Manager to lead our deli operations and deliver exceptional service to our valued customers. This is a full-time position based in New Farm, QLD ****. As Deli Manager, you will oversee all aspects of deli operations, including staff supervision, inventory management, food quality standards and customer service excellence. You will play a crucial role in ensuring our deli remains a thriving hub within the community whilst maintaining our reputation for quality products and outstanding customer experience.
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Key responsibilities
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Oversee daily deli operations and maintain high standards of food safety, hygiene and presentation
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Supervise, train, schedule and motivate deli staff to ensure exceptional customer service and operational efficiency
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Manage inventory, ordering and stock rotation to minimise waste and maintain product availability
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Monitor and control food costs whilst maintaining quality standards and profit margins
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Prepare and serve deli products including meats, cheeses and prepared foods with expertise and attention to detail
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Ensure compliance with all food handling regulations, health codes and company policies
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Handle cash handling and point-of-sale operations accurately and securely
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Build and maintain strong customer relationships through personalised service and product recommendations
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Identify opportunities to enhance deli offerings and develop recent menu items or promotions
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Report to management on operational performance, staffing issues and customer feedback
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What we're looking for
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Proven experience managing a deli or food service department within a retail environment
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Strong knowledge of deli products including meats, cheeses, prepared foods and related offerings
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Demonstrated ability to supervise and lead a team effectively, fostering a positive and collaborative work environment
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Excellent customer service skills with the ability to build rapport and handle customer inquiries professionally
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Sound understanding of food safety, hygiene regulations and health code compliance
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Strong organisational and time management skills with the ability to multitask in a fast-paced environment
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Proficiency with point-of-sale systems and inventory management software
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Attention to detail and commitment to maintaining high standards of cleanliness and presentation
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Reliable, punctual and able to work a flexible schedule including early mornings, evenings and weekends as required
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Relevant qualifications such as Food Safety Certification or equivalent are highly desirable
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About us
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New Farm Deli & Cafe is a beloved neighbourhood destination dedicated to providing quality products and warm hospitality. We are committed to sourcing premium deli items and creating a welcoming environment where customers feel valued. Our team shares a passion for excellence, community connection and delivering memorable experiences. We pride ourselves on our local presence and the relationships we build with our customers and suppliers.
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What we offer
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Competitive remuneration package reflecting your experience and expertise
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Opportunity to lead and develop a talented deli team
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Access to quality deli products and staff discounts
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Full-time employment with a stable, growing, family-run business
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A supportive workplace culture that values your contributions and professional growth
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Flexible scheduling options where possible to support work-life balance
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If you are an experienced deli professional with a passion for quality products and exceptional customer service, we would love to hear from you.

📌 Deli Manager (Queensland)
🏢 New Farm Deli & Cafe
📍 Queensland