ITSM is an established multi-cultural marketing company in the heart of Darlinghurst. Our Contact Centre seeks to recruit, develop and retain the most talented people based on merit, effort and performance. Our exceptional customer service via live chat (no calls) is not only what sets us apart from our competitors, it is your stepping stone to career development. There is a clear pathway for progression within the Contact Centre itself, plus we have a range of internal departments, including eCommerce, Marketing, Risk Analysis, Compliance and Client Management; all of whom hire mainly from our Contact Centre.
This is a full time work from office role based in Sydney, in our brand new state of the art office, with the possibility to become hybrid once independent.
Available fixed shifts are:
Morning (6am-2pm) 5 days/week -$*****ph + super/ 83k pa
Afternoon (2pm-10pm) 5 days/week -$*****ph + super/ 83k pa
Overnight (10pm-8am) 4 nights/week -$*****ph + super/ *****k pa
About You
You're a self-starter with an engaging communication style who is keen to contribute and advance
You have strong computer/keyboard skills, grammar and spelling
You have a thirst for knowledge and a willingness to take on feedback to succeed
You're reliable, flexible and have a excellent work ethic
You can work Full Time and commit for a minimum of 9 months
Nice to have but not a requirement is fluency in any additional language - French, Slovakian and German in particular are advantageous
About the Role
Respond to and follow up on inbound customer enquiries via chat,



e-mail or SMS in a timely manner
Ensure the accurate recording of customer information, enquiries and follow-up actions
Participate in ongoing learning via modular e-learning and facilitated training sessions
Demonstrate a thorough knowledge of both team and company processes, products and promotions
What's in it for You
$**** welcome bonus, above award pay rate, plus extra $$ for any additional hours worked as well as 20% weekend loading
Guaranteed 40 hours weekly, paid sick/annual leave, paid training, plus a Christmas bonus
Free onsite gym, personal swimming/weights/yoga coaches, and team sports such as basketball, touch footy and soccer
Free and confidential Employee Assistance Program offering psychologists, counsellors, nutritionists and financial coaching
Generous staff discounts including healthcare and travel, catered lunches, free barista coffee, charity involvement, and so much more...
This is a full-time permanent position with a start date on the 6th October ****. Working Holiday Visa (WHV) holders who have already secured their 2nd and/or 3rd year of working rights or have a pathway to another substantive visa are welcome to apply.




Annual salary of $83k (Day) or $*****k(Night) incl. super, plus bonuses on top (not commission or target related) as well as 20% weekend loading. Lots of opportunities for promotion and bigger earnings.
A cover letter highlighting why you would be an ideal fit for the role is highly regarded.
We are planning to offer the position to the successful candidates by the 1st October ****, after the recruitment process has been completed.
If you need to provide more than1 weeks' notice, youmay not be able to commit to the start date this time but we strongly encourage you to get in touch with us via email to provide more details about your current employment situation and any arrangements that can be made around it.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How much notice are you required to give your current employer?
Are you Aus/NZ citizen/Permanent resident?
If you are not, please let us know which Visa you are on and the expiry date.
Are you currently residing in Sydney and able to work from the office in Darlinghurst?
Based on the description of this role, which of your skills do you believe will be most valuable to our organization and please explain why?
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📌 Customer Service (Day Or Night) (Sydney)
🏢 ITSM
📍 Sydney