Duties will include, but are not limited to:
Booking appointments for patients following care navigation ensuring patients access the most appropriate services within the practice
Scanning and workflowing incoming correspondence within the clinical system
Dealing with general enquiries from patients and prioritising the management of these
Dealing with repeat prescription orders and prescription queries
Managing your time and workload efficiently
Assisting with the smooth running of clinics and surgeries
Providing help and advice to all visitors to the surgery and the building
Registration of current patients to the Practice
Process patients change of address and contact details within the clinical system




Dealing with tasks that clinicians may assign to you in an effective and timely manner
Covering colleagues shifts in the event of sickness or annual leave
Effective communication between staff, the practice, patients and other agencies
Understanding and implementation of the practice protocols and procedures
Carrying out the daily tasks set for you by the Office Manager
Attending training and staff meetings as required
Supporting with other reasonable duties as required
Follow the practices Infection Prevention & Control policies and protocols
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