About the role
We are seeking a friendly and professional Receptionist to join our small team at BIG4 Bays Holiday Park in Anna Bay. As Receptionist, you will be responsible for providing exceptional customer service to our guests, performing reception duties, and ensuring a smooth operation at the front desk and behind the scenes.
Key responsibilities
Greeting guests upon arrival and providing a warm, professional welcome to the holiday park.
Managing check-ins and check-outs for guests.
Answering telephone and email enquiries.
Processing bookings, amendments and cancellations.
Providing information about park facilities, local attractions and facilities available to guests.
Handling guest enquiries and resolving issues in a courteous and effective manner.
Maintaining the reception desk and ensuring it remains tidy and organised.
Processing payments and managing cash or card transactions accurately.
Coordinating with other departments to ensure guest needs are met promptly.
Laundry duties such as washing, drying and folding as well as preparing linen bags for the housekeeping team.
Performing post-clean checks of cabins as part of our quality assurance procedures.
Performing pre-arrival checks of cabins to ensure the cabin is perfectly presented for the guest's arrival.
What we're looking for
Previous experience in a holiday park reception or similar accommodation reception role is required.
Experience with RMS booking system is required.




Flexibility to work casual hours, which includes 1 in 2 or 1 in 3 weekends and school holidays as well as some public holidays.
Excellent communication and interpersonal skills with a friendly, approachable manner.
Strong organisational abilities and attention to detail.
Proficiency with computer systems and Microsoft Office applications.
Ability to multitask and manage multiple enquiries simultaneously.
Professional appearance and demeanour.
Enjoy working within a team.
About us
We are a small family owned and operated Holiday Park committed to creating a workplace and community where our staff feel welcomed, respected and valued. We pride ourselves on delivering exceptional hospitality and creating memorable holidays for families and travellers. Our team is dedicated to making every visit special, and we believe that great customer service starts at the reception desk. We are open 364 days per year, closed on Christmas Day.
BIG4 Holiday Parks
BIG4 is Australia's favourite holiday park network, voted number one for location, experience, cleanliness, and service.
BIG4 Holiday Parks is a marketing cooperative and all parks are franchisees which are individually owned and operated, some by families and others by corporates such as Hampshire Holidays, Tasman Holiday Parks and Ingenia Holidays.
All BIG4 Holiday Parks are 100% committed to giving you the best holiday experience.
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📌 Holiday Park Receptionist (Newcastle)
🏢 BIG4 Bays Holiday Park
📍 Newcastle