About the role
We are seeking a Guest Service Agent to join The SEBEL Margate Beach, a premier hospitality destination located in Margate, QLD ****. This is a
full-time or
part-time
position that offers the perfect opportunity to deliver exceptional guest experiences whilst maintaining a flexible work schedule. As a Guest Service Agent, you will be the welcoming face of our hotel, responsible for ensuring every guest interaction is warm, qualified and memorable. Your role is strategically important to our operations, directly contributing to guest satisfaction, loyalty and the overall reputation of The SEBEL Margate Beach.
Key responsibilities
Greeting guests upon arrival and departure with professionalism and genuine warmth
Managing front desk operations including check-ins, check-outs and room assignments
Answering guest enquiries and providing information about hotel facilities, local attractions and services
Processing reservations, amendments and cancellations efficiently and accurately
Handling guest requests and concerns with patience and problem-solving skills to ensure satisfaction
Maintaining accurate guest records and updating the property management system
Coordinating with other departments to ensure seamless service delivery
Managing payments and processing transactions securely and accurately
Providing concierge services and local recommendations to enhance the guest experience
Maintaining a clean, organised and professional front desk environment
What we're looking for
Proven experience in a guest-facing role, preferably in hospitality or hotel environments




Excellent communication skills with the ability to engage professionally with guests and colleagues from diverse backgrounds
Strong organisational and time management abilities to juggle multiple guest requests simultaneously
Proficiency with hotel management systems and Accor computer programs; training will be provided if necessary, Opera Cloud experience preferred.
Friendly, patient and service-oriented temperament with a genuine desire to help guests
Ability to work as part of a team whilst also managing tasks independently
Problem-solving mindset with the ability to handle complaints tactfully and constructively
Reliable and punctual with flexibility to work varied shifts, including evenings and weekends
Attention to detail and commitment to maintaining high standards of professionalism
Current or willingness to obtain First Aid or CPR certification is advantageous
What we offer
Working at The SEBEL Margate Beach means joining a dynamic hospitality team committed to excellence.
We offer competitive remuneration for full-time or part time hours, allowing you to maintain a healthy work-life balance.




Our team members benefit from ongoing training and development opportunities to enhance their skills and progress their hospitality careers.
We foster a supportive and inclusive workplace culture where your contributions are valued and recognised.
Additional benefits include staff discounts on accommodation and dining, access to employee wellness programs, and the opportunity to work in a beautiful beachside location that attracts guests from around the world.
We are committed to creating an environment where every team member can thrive both professionally and personally.
About us
The SEBEL Margate Beach is a leading hospitality establishment located on Queensland's stunning coast. We pride ourselves on delivering outstanding guest experiences through genuine hospitality, attention to detail and a commitment to excellence. Our hotel combines up-to-date comfort with warm, personalised service, making it a preferred destination for leisure and business travellers alike. We are dedicated to fostering a positive workplace culture where our team members are empowered to excel and contribute to our success. At The SEBEL Margate Beach, we believe that every guest interaction matters and every team member plays a vital role in creating memorable experiences.
A high level of autonomy in elegant surroundings? The Sebel is The upscale apartment brand in Australia and New Zealand, offering the warm experience of an unforgettable stay. Like at home.
The Sebel is a part of Accor Global: Hosting 40+ hotel brands with 5,300 hotels across 110 countries.
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📌 Guest Service Agent (Brisbane)
🏢 The SEBEL Margate Beach
📍 Brisbane