Join a team where your organisation skills make a real difference.
Essential Network Solutions (ENS) provides electricity metering and connection services across Queensland and New South Wales. We're looking for a reliable and organised Administration Assistant to join our fun, supportive team and help keep our scheduling operations running smoothly. The role provides administrative and customer support to our Scheduling team and plays an important part in keeping daily operations running efficiently.
This is a varied role suited to someone who enjoys administration, customer service and working in a rapid-paced environment where no two days are the same.
About the Role
As part of our Administration team, you'll work closely with schedulers, technicians and customers to ensure jobs are communicated, tracked and completed efficiently. You'll manage customer enquiries, coordinate follow-up activities and support the day-to-day administration functions that keep our field teams operating successfully.
Key Responsibilities
Manage customer emails, calls and general enquiries
Monitor and maintain shared inboxes
Assist with scheduling and job administration activities
Coordinate customer communications, confirmations and reschedules
Follow up outstanding information and job requirements
Maintain accurate records and data entry
Support technicians and scheduling staff throughout the day




Assist with a range of administrative tasks across the business
About You
You'll be someone who is:
Highly organised and detail-oriented
Confident communicating with customers by phone and email
Comfortable managing multiple priorities simultaneously
Proficient in Microsoft Outlook, Word and Excel
Reliable, proactive and eager to learn
Able to work both independently and as part of a team
Experienced in administration, scheduling or customer service (preferred)
The successful candidate will have strong communication skills, excellent attention to detail and the ability to manage a busy workload while maintaining a positive and professional approach.
Why Join ENS?
At ENS, we work hard, support each other and have a good laugh along the way. You'll be joining a friendly, down-to-earth team where people genuinely enjoy coming to work, help each other out, and celebrate wins together. We're looking for someone who will be a great fit for the team as well as the role.
We offer:
Competitive salary package
Fun, friendly and supportive team environmentWork with a close-knit team that genuinely enjoys what they do
Modern office based in Burleigh Heads
Stable business with long-term career opportunities
Variety, autonomy and responsibility every day
Ongoing training and support
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📌 Administration Assistant (Full-Time) (Gold Coast)
🏢 Essential Network Solutions
📍 Gold Coast