Job Description
2 Saturdays worked = 1 RDO (Rostered Day Off)
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Store Manager – Mount Gravatt
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Lead with Purpose. Empower Others. Live Our Values.
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Full-Time | Internal & External Opportunity
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At CPAP Direct, we believe great leadership is about more than achieving results. It's about inspiring others, creating opportunities, and making a meaningful difference in the lives of our customers and team members every day.
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We're looking for our next Store Manager for Mount Gravatt. Someone who embodies our values, leads by example, and is ready to take ownership of a thriving store while helping others grow alongside them.
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This Role Is About More Than Managing a Store
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As Store Manager, you'll be the leader who sets the tone, builds a positive culture, and creates an environment where both customers and team members can thrive.
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You'll have the opportunity to:
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Lead, support and develop a high performing team
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Create exceptional customer experiences that genuinely make a difference
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Drive store performance and celebrate team success
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Coach, mentor and empower others to reach their potential
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Foster a workplace culture built on trust, collaboration and positivity
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Manage day to day store operations while keeping the customer experience at the heart of everything you do
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Make decisions that support both business success and customer wellbeing
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Our Values Are at the Heart of Everything We Do
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We're looking for someone who doesn't just understand our values but lives them every day.
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Passion You bring energy, enthusiasm and genuine care to everything you do.
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Empowerment You lift others up, encourage growth and help people succeed.
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Openness You communicate honestly, welcome feedback and embrace new ideas.
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Playfulness You know that great workplaces are built on positivity, connection and a little fun along the way.
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Leadership You lead through action, accountability and integrity.
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Excellence You strive for continuous improvement and encourage those around you to do the same.
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What Success Looks Like
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A team that feels supported, motivated and engaged
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Customers who leave feeling cared for, valued and confident
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Strong store performance driven by collaboration and effective leadership
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A positive culture where people enjoy coming to work each day
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A well organised store where day to day operations run smoothly
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What We're Looking For
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We're looking for a people focused leader who is confident working with both customers and team members.
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You'll ideally bring:
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Proven leadership and team management experience
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Strong communication and interpersonal skills
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A genuine passion for providing exceptional customer service
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The ability to remain calm and solution focused when managing challenges
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Experience working towards sales targets and supporting team performance
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Strong organisational skills and the ability to manage rosters, stock and daily operations
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Reliability, accountability and a willingness to lead by example
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The ability to manage staff and customer concerns professionally and fairly
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A positive, enthusiastic and empathetic approach
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Minimum 2 years' management experience preferred;
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We're particularly interested in candidates who have face to face customer experience and genuinely enjoy working with people. Retail, banking and other customer facing backgrounds are welcomed.
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Most importantly, we're looking for someone who is enthusiastic, kind, empathetic and a real people person, someone who wants to support their team while creating an exceptional experience for every customer who walks through our doors.
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Why Consider This Opportunity?
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Take the next step in your leadership journey
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Make a genuine impact on the lives of customers and colleagues
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Work alongside a supportive leadership team
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Continue your skilled growth and development
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Be recognised for your contribution and success
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Join a business that genuinely invests in its people
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Be part of a positive team that believes work can be both meaningful and enjoyable
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📌 Retail Store Manager - Mount Gravatt (Queensland)
🏢 CPAP Direct
📍 Queensland