Senior Advisor Customer Insights
Ongoing, full time (35hp/w) opportunity
Clerk Grade 9/10 - $133,348 to $146,945 base salary per annum plus superannuation and annual leave loading
Bathurst location - flexible working arrangements may be available in line with the DCS Flexible Working Policy
About Spatial Services
Spatial Services, a division of the Department of Customer Service is the key provider of spatial land information services in New South Wales. Spatial Services' integrated framework connects the people of NSW to a comprehensive package of land and property services including property information, surveying and mapping.
Spatial Services provides land information services to individuals, businesses, government agencies and non-profit organisations throughout NSW, Australia and internationally.
About the role
Work within a multidisciplinary team to improve customer access to Spatial Services data, products and services.
Deliver customer insights, analytics, reporting and project support to drive informed decision-making.
Champion a customer-first approach to improve customer outcomes and experiences.
Collaborate across the full product lifecycle, including development, release, maintenance and continuous improvement.
Help deliver high-quality solutions that meet customer needs and enhance service delivery.
Support stakeholder engagement activities and build strong relationships with customers, partners, community groups and industry stakeholders.
Coordinate and deliver outreach initiatives, including events, workshops and communication campaigns.
Promote Spatial Services programs, products and services to a broad range of audiences.
Support best practice standards for the quality, management and delivery of spatial data.
Identify and promote business development opportunities for Spatial Services products and services.




Contribute to the successful delivery, adoption and ongoing enhancement of NSW POINT for Spatial Services customers.
The ideal candidate will have
Excellent communication and customer relationship skills
The ability to be flexible and adaptable to both a changing environment as well as priorities
The ability to solve problems and collaborate with internal and external stakeholders
Experience leading teams and delivering outcomes
Essential requirements
Tertiary qualifications and/or skilled/industry accreditation and/or relevant industry experience
Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation
Closing Date: Thursday 24th September @ 9.59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
We provide adjustments to the recruitment process for candidates, including individuals with disability.



If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or .
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Desired Skills and Experience
Customer Insights
Customer Analytics
Data Analytics
Reporting & Insights
Business Intelligence
Customer Experience (CX)
Customer-Centred Design
Customer Engagement
Stakeholder Engagement
Stakeholder Management
Relationship Management
Community Engagement
Industry Engagement
Strategic Communication
Communications Planning
Communication Campaigns
Event Coordination
Workshop Facilitation
Outreach Programs
Product Lifecycle Management
Product Development
Continuous Improvement
Service Delivery Improvement
Business Improvement
Business Development
Project Support
Project Coordination
Project Delivery
Cross-Functional Collaboration
Strategic Thinking
Problem Solving
Critical Thinking
Data Interpretation
Insight Generation
Decision Support
Customer Research
Market Research
Spatial Data
Data Governance
Data Quality Management
Information Management
Geographic Information Systems (GIS)
Spatial Services
NSW POINT
Government Services
Public Sector
Change Management
Adaptability
Team Leadership
Leadership
Influencing and Negotiation
Presentation Skills
Written Communication
Verbal Communication
Executive Reporting
Relationship Building
Customer Relationship Management (CRM)
Tertiary Qualification or Equivalent Experience
Professional Accreditation
Industry Experience
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📌 Senior Advisor Customer Insights (Bathurst)
🏢 NSW Department of Customer Service
📍 Bathurst