Job Description
City of Melville is seeking a highly motivated Customer Experience Advocate to strengthen our customer-centred approach to complaints management and service improvement. You will coordinate feedback, manage complex complaints, and work with stakeholders to deliver fair, practical outcomes.
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Reporting to the Coordinator Customer First, you will investigate concerns, respond within timeframes, and support policy development, training, and continuous improvement initiatives across the organisation.
📌 Customer Experience Advocate | Flexible Hours & Public Service Impact (New South Wales)
🏢 Comcare (Australian Government)
📍 New South Wales
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