Application Support Analyst (Aged Care Application)
As an Application Support Specialist at Epicor, you would enjoy analyzing customer issues, both big and small. You'll rapidly assess, diagnose, and troubleshoot application inquiries to solve customer challenges. As a member of our global support team, you will aim for excellence and efficient resolutions.
Your days will be filled with helping our customers identify and troubleshoot application support incidents via service ticket or e-mail.
What you will be doing:
Confer with customers via phone, email, or chat to diagnose technical/system problems, troubleshoot, repair, and test solutions, fully documenting and escalating if necessary.
Follow procedures to troubleshoot client-server software application issues involving Microsoft SQL and web servers,
Respond to situations where standard procedures have failed to isolate or correct system/software failures using customer-centric interpersonal skills and technical product knowledge.
Stay up-to-date with software updates/changes to provide timely and accurate solutions to customers.
Address concerns from other departments such as customer experience or sales.
Contribute to and use the department's knowledge base articles and FAQs.
What you will likely bring:
3+ years applicable experience and demonstrated success/knowledge.
Experience in application support role in aged care application/finance/manufacturing.
Strong customer experience skills and knowledge of specific system application fundamentals and business processes.




Strong problem-solving and troubleshooting skills, with experience in a support setting with high call volumes.
SaaS or e-Commerce experience, with knowledge of Microsoft SQL, ERP applications, or analytical tools being a plus.
Computer Software & Networking
Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. More than 40 years of experience with our customers' unique business processes and operational requirements is built into every solution―in the cloud, hosted, or on premises.
Today, over 20,000 customers in 150 countries around the world rely on our expertise and solutions to improve performance and profitability. Epicor is driving growth for companies globally with solutions including:
Human Capital Management (HCM)
Manufacturing Execution Systems (MES)
Supply Chain Management (SCM)
Retail Software
Distribution Software
Lumber and Build Materials Software
Automotive Aftermarket Software
Epicor products are working today on a global scale, delivering impressive benefits to companies just like yours. With a deep understanding of your industry, Epicor solutions promote growth while managing complexity and increasing efficiency. The result is powerful solutions that free your resources so you can grow your business. For more information, connect with Epicor or contact us.
Explore the full solutions and products that can help grow your business.
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📌 Application Support Analyst (Aged Care Application) (Melbourne)
🏢 Epicor Software (M) Sdn Bhd
📍 Melbourne