NRMA is seeking a Training & Knowledge Lead for the Roadside Contact Centre & Distribution team, based at Sydney Olympic Park with a hybrid mode (typically two days in the office). You will lead Trainers, Knowledge Specialists and QA teams, partner with stakeholders, and elevate frontline capability through learning frameworks and data-driven improvements.
You will champion AI and digital tools, design contemporary training content, and oversee onboarding, coaching, and ongoing development to ensure
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📌 Ai-Driven Learning & Knowledge Leader (Sydney)
🏢 Nrma
📍 Sydney