Step up in aged care, without stepping away from the clients Trilogy Care is Australia's fastest growing home health and aged care organisation, rethinking how care is delivered.
As a Support at Home provider, we help thousands of Australians live independently in their homes with care that is responsive, human and held to the highest standards.
We're also one of the most technology-forward providers in the sector, using AI, automation and modern operational design to take friction out of care delivery.As we scale, we're growing our Care team – and we're looking for experienced Senior Care Partners to join us.
Role Overview As a Senior Care Partner, you'll manage a large portfolio of clients and be the person they rely on to keep their care running smoothly.
You'll handle phone-based client interactions to resolve queries, arrange services and provide ongoing support, managing a high volume of inbound and outbound calls while keeping the quality of each conversation high.What You'll Do
Manage a large portfolio of clients, conducting regular check-in calls to maintain strong relationships and identify changing needs
Manage a high volume of inbound and outbound calls, responding promptly to assigned and missed contacts
Complete client onboarding, including introductions and initial setup of services
Review and action on-hold invoices within required timeframes
Monitor client budgets and service plans, tracking expenditure to prevent overspend and ensure charges align with eligible funding
Monitor client wellbeing and report incidents in line with SIRS requirements, following up on incident management plans as directed by clinical staff
Maintain accurate, up-to-date client records and detailed case notes across multiple systems
Provide guidance and mentorship to Care Partners, and support the Team Leader with case consultations and coverage during absences
Assist with onboarding and training of new team members, promoting collaboration and knowledge sharing across the team
What You'll Bring




At least 1-2 year of experience in care coordination, case management, or NDIS support services
Proven ability to manage a high-volume client portfolio
Strong communication skills, with the ability to build rapport with diverse clients and navigate complex or sensitive situations
Highly developed organisational and time management skills, with the ability to prioritise competing demands
Confident using CRM and client management systems, Microsoft 365 and new technology
Solid understanding of the Support at Home framework, including funding structures and service delivery requirements
Demonstrated ability to mentor or coach others and step up when the team needs it
A warm, resilient and collaborative approach, and a commitment to professionalism
Experience in aged care, health, disability or community services is desirable
Why Trilogy Care
Australia's fastest growing health and aged care provider with a clear direction
Genuine career progression as we grow, with pathways across care, coordination and client services
Ongoing learning and development, including coaching, training and support to build your capability
Access to leading AI tools, plus the training and time to use them properly
A leadership team that values clarity, accountability and outcomes
Hybrid working arrangements
Vibrant team culture and regular social events, with the chance to help shape the culture as we grow
EAP support for you and your immediate family
Ready to take the next step?
If you're an experienced coordinator who wants more ownership, more influence and a team that looks to you, we'd love to hear from you.
Please note To join our team, you'll need to have full Australian work rights.
As part of our standard recruitment process, we'll also conduct a working rights check, police check and request qualified references during onboarding.
We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place.
Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.

📌 Senior Care Partner (Melbourne)
🏢 Trilogy Care Pty
📍 Melbourne