IKEA Customer Service Office in Tempe, NSW, is seeking an Intraday Specialist to monitor and manage contact centre performance in real time, ensuring demand and workforce supply stay aligned. You will work with Operations Leaders, Scheduling Specialists, and the workforce planning team to drive service levels across multiple channels.
The role requires 3+ years in a contact centre WFM workplace, expertise with Genesys and Verint, strong analytical skills, and the ability to communicate
#J-*****-Ljbffr
📌 Intraday Real-Time Analyst - Hybrid (Sydney)
🏢 Ikea
📍 Sydney