About Nivoda Nivoda is the operating system for the global jewellery industry — a B2B marketplace connecting jewellery retailers with the world's best suppliers of natural diamonds, lab-grown diamonds, gemstones, melee and finished jewellery.
We operate in 70+ countries and transact over $300M annually, and we're just getting started: the industry we serve is worth $350B and still largely runs on phone calls, spreadsheets and handshakes.
We're changing that.Our MissionNivoda was born out of a simple frustration: trading diamonds and jewellery was slow, opaque and inefficient.
Buyers couldn't access global supply.
Suppliers couldn't reach global demand.
Our mission is to give every jewellery business — regardless of size or location — the access, tools and service to compete and grow.The APAC Commercial Team ⭐️You'll join our APAC commercial team, reporting into our GM for North America & APAC.
We're remote-first, low-hierarchy, and we move fast.
In Australia and New Zealand you'll work hand-in-hand with our local Account Executive, who wins and ramps new customers before handing them to you to keep and grow.About the RoleWe're hiring our first dedicated Account Manager for Australia & New Zealand.
You'll own our existing ANZ customer base — every retailer that has ramped past their first months on Nivoda — and your job is simple to state and hard to do: keep them, grow them, and make Nivoda their first call for everything they buy.
You'll be measured on the retention and growth of your book, not on new logos.
New business stays with our AE; the book is yours.What would you be doing?




?Own a book of ramped and tenured ANZ jewellery retailers as their primary commercial contactProtect and grow net revenue retention across your book — spot churn risk early and act on itGrow share of wallet by expanding accounts across categories: natural diamonds, lab-grown, melee, gemstones and finished jewelleryReactivate lapsed and declining accounts with structured win-back playsRun regular business reviews with your top accounts — pricing, stock, service, growth plansTake clean handoffs from the AE as newly won customers finish rampingWork with our operations, support and finance teams to resolve customer issues fast — deliveries, returns, QC, creditKeep Salesforce accurate: activity, account health and revenue outlook for your bookFeed customer and market insight back into the business to shape product, pricing and supplyOccasionally represent Nivoda at trade fairs and industry events across AU & NZWhat do we need from YOU?
?3+ years in B2B account management, inside sales or customer success, carrying a revenue or retention targetA track record of retaining and growing existing accounts — not just closing new onesCommercial sharpness: comfortable talking margin, pricing and stock with business ownersOrganised and self-directed — you can run a large book remotely without day-to-day managementStrong CRM discipline (Salesforce or similar)Based in Australia with full working rights,



able to cover AU & NZ time zonesExcellent written and spoken EnglishNice to have ?Experience in jewellery, diamonds, watches or luxury goodsMarketplace, wholesale or trading business backgroundExperience selling to SMB owner-operatorsComfort with data — building your own account views in spreadsheets or BI toolsOur culture and what we offer ?Nivoda is collaborative, ambitious and growing rapid.
We give people real ownership early, back them to make decisions, and invest in continuous learning.
You'll have a direct line to leadership and a visible impact on how a whole region performs.Our current benefits Flexible working hours and a vibrant company culture Remote work Opportunities for growth and learning ️ Unlimited holiday allowance? The chance to join during an exponential expansion phaseEqual OpportunityNivoda is proud to be an equal opportunity workplace dedicated to promoting diversity.
We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Even if it seems you don't meet 100% of our musts, don't let it stop you.
We are all about finding the best talent out there!
Skills can be learned, and embracing diversity is invaluable.Please note: Our Talent Acquisition Team is international.
We kindly ask you to submit your CV and application in English so that it can be reviewed correctly.This is a full time, permanent position in Australia.
Unfortunately, we are unable to offer sponsorship at this time.
Not quite the right fit?
If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our Nivoda Talent Pool so we can keep you in mind as new roles open up.

📌 Account Manager - Australia (Queensland)
🏢 Nivoda
📍 Queensland