$80,****** per year + superannuation + benefits
Join us as a Duty Manager in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. You will manage day-to-day operations and ensure the quality and standards of the hotel are met.
Key responsibilities
Manage day-to-day operations and ensure the quality and standards of the hotel are met
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries whilst providing a friendly, genuine service with each traveller experience
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
Build and strengthen relationships with existing and new travellers to enable future bookings
Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals
About you
Experience with OPERA property management system or similar
Relevant experience in a similar managerial role
Working rights in Australia
Enthusiastic to elevate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
First Aid and CPR Qualification




Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
About us
Four Points by Sheraton is where timeless classics are integrated with up-to-date details. The atmosphere is honest, uncomplicated and casual. Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years.
At Four Points by Sheraton Sydney, Darling Harbour, you have everything you need to travel the way you like. This self-rated 4.5 star hotel is located in the bustling Central Business District and overlooks the breathtaking Darling Harbour. Relax with our signature service and enjoy simple, comfortable accommodation for families, couples, friends or business travellers in the heart of Sydney.
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📌 Duty Manager (Sydney)
🏢 Four Points by Sheraton, Perth
📍 Sydney